Us and include "Refund Status" in the subject line or call 216-443-7420 to speak with a Quality Assurance representative. File your complaint.This is the preferred method of filing. Need to complete Computation of Overpayment Worksheet. Providers have the option to submit a Request For Extended Repayment Schedule (ERS). A complete ERS request should be submitted immediately. The salary overpayment resulted because . Social Security Commissioner Martin O'Malley today announced he is taking four vital steps to immediately address overpayment issues customers Why was my refund offset? Your refund was offset because you owe taxes to the Department of Taxation (ODT), or you owe a debt to another agency.