The best way to write a complaint letter, any complaint letter is to An example: Dear XXXXXX: I am requesting a refund on overpaid school fees. An overpayment occurs when the student receives more aid than he or she was eligible to receive.Report an overpayment. Complete an overpayment refund form to notify First Coast of an overpayment prior to receiving a demand letter. For consideration, the student must fill out a Repeat Course Surcharge Waiver and provide supporting documentation. Visit floridarevenue. Com to submit your amended return electronically and pay any additional tax due or report an overpayment. The Step Up For Students Customer Engagement Center is available Monday through Friday from a.m. FIU is authorized to waive tuition and associated fees for the categories listed below. Please follow the instructions listed within each waiver category.