How long will it take to get a decision? Most customers are receiving responses less than two weeks after completing and submitting the DocuSign.If you believe you may be due a refund complete the Application For Property Tax Refund or call 713-274-8160. File Form SSA-632, Request for Waiver of Overpayment Recovery. If you have the ability to repay the overpayment, even if it's in monthly installments, they aren't going to waive it. The payment count adjustment brings borrowers closer to forgiveness under IDR plans and, for eligible borrowers, Public Service Loan Forgiveness (PSLF).