Disaster Unemployment Assistance (DUA) is a federally funded program that helps people who lose their job as a direct result of a declared disaster. An overpayment of benefits can occur for a number of reasons.Knowing how they can occur can help you avoid such a circumstance. Customers needing assistance with their unemployment insurance claim should contact us via phone at 888-737-0259. Request an overpayment waiver when you log in to your account to check your claim status. Use the Reconnect system to apply for these benefits online. This chapter deals with state law provisions for identifying, establishing, and collecting Unemployment.