An overpayment occurs when you receive UI benefits that you were not entitled to. Waivers are requested to forgive overpayments, in the event of financialFile Form SSA-632, Request for Waiver of Overpayment Recovery. If you were overpaid, you will receive a written notice in the mail. We will use your answers on this form to decide if we can waive collection of the overpayment or change the amount you must pay us back each month. Please call 1-800-772-1772 or your local field office and we may be able to process your waiver request quickly over the phone. The federal guidance elaborated on the criteria for waiving recovery of overpayments at no fault of the claimant on a casebycase basis.