It is the responsibility of the DPR to notify and review the overpayment letter with the employee. If Shared Services is not notified, the overpayment will continue.An overpayment can happen if there is an ineligibility notice, which disqualifies a claimant in certain cases where they have already received benefits. The notice will say the claimant, who is the person with the claim, received an overpayment. You can pay back the overpayment in the following ways: Check: • Make your check payable to the Florida Department of Economic. Opportunity. Report an overpayment​​ Complete an overpayment refund form to notify First Coast of an overpayment prior to receiving a demand letter. A copy of the notice or agreement under which the overpayment occurred: o Notice of Proposed Assessment (DR-831); o Self-Audit Worksheet and Report, including. Call 1-800-909-9904 to speak to a customer service associate. Associates are available from am to pm (EST) Monday through Friday. Employees may complete this process on-line, in the SAP system, through the Employee.