How long will it take to get a decision? Most customers are receiving responses less than two weeks after completing and submitting the DocuSign.File Form SSA-632, Request for Waiver of Overpayment Recovery. Not OP but received the same letter. An overpayment of benefits can occur for a number of reasons. Knowing how they can occur can help you avoid such a circumstance. If you were overpaid, you will receive a written notice in the mail. Please call 1-800-772-1772 or your local field office and we may be able to process your waiver request quickly over the phone. Recipients who reach their 48th month of cash assistance are mandated to participate in the. Supportive. To ask for waiver, fill out the Request for Waiver Form and send it to Social Security.