You can also reach out to our Phoenix team through the Contact Us form and select the option "Phoenix – Overpayments. Make sure to fill out Annex B in your overpayment letter within the deadline provided even if you file a grievance.These FAQs outline how to respond to an overpayment letter and provide guidance on next steps. In most cases, overpayments must be paid back even if you have already spent the money and in some cases, a penalty may be applied. Members receiving overpayment letters must respond promptly, as they are given four weeks to do so. To request a compromise of your overpayment, review this Compromise Request Form, sign and return it to the DES.