This brief but important letter notifies a customer that he or she has overpaid you. It can serve as a very good customer relations letter.Our document template is designed to make the process of writing an "Inform a Customer of an Overpayment" letter quick, easy, and stress-free. Our service provides various examples of refund letters, including sample overpayment letters, refund request letters, and more. Before your SSA check is reduced, you should receive a letter explaining the offset and advising you what to do if you disagree. How can I get legal assistance? The salary overpayment resulted because . In this article, we'll provide tips on how to handle refund request letters and 7 sample templates you can use to get started today! We have identified the following overpayment and are in good faith voluntarily refunding all monies collected in error. A refund letter to a customer should be structured to convey the necessary information clearly, empathetically, and respectfully.