Select Benefit Overpayment Services. You have been sent a Notice of Action letter that advised you of reason for the overpayment and the amount you were overpaid.Your letter must include your name, address, Social Security number, and why you disagree with the determination. A sample form for an employee to agree to repayment of a wage overpayment error. For ACTIVE faculty, staff and students for an overpayment in the Current Calendar Year. If a bill is in a name other than my own, can I still sign up for the Customer Care Center payment service? To learn more about the process if you'd like to "cash out" with a refund check, please call our Customer Contact Center at 1-800-411-7343. Just call 555-5555 and our customer service representative will honor your request.