This brief but important letter notifies a customer that he or she has overpaid you. It can serve as a very good customer relations letter.This manual explains what costs the County of Suffolk will accept and not accept for reimbursement under the Emergency Homeless Shelter Program. Please read the rules carefully. If you do not report a change(s), we may have to put in a claim for giving you too much in SNAP benefits. Our document template is designed to make the process of writing an "Inform a Customer of an Overpayment" letter quick, easy, and stress-free. For ACTIVE faculty, staff and students for an overpayment in the Current Calendar Year. The following letter is sent to clients involved in the security deposit option plan. A copy will be sent to the LDSS for filing in the case record.