These terms are a legal agreement and contain important information about your rights and obligations in relation to our Services. Use a Agreement with a provider of network services template to make sure application performance, support, and response times are all covered.Internet Service Provider Agreement. A services agreement is used to document a transaction where the seller provides a service to the buyer. This Services Agreement (Pro-Supplier) sets out the relationship between you, the service provider, and the business receiving the services. Use our free IT service agreement template to create a legally binding contract between an IT service provider and a customer. Master Service Agreements (MSAs) are a great means to document and manage ongoing business relationships between a service provider or supplier Provides managers and executives with an overview of the key concepts and steps in establishing service agreements. A service-level agreement (SLA) is an agreement between a service provider and a customer. You would pay your ISP for wifi services at home only if they provide the wifi service and hardware, assuming there is a separate charge for it.