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Here are five important aspects of an apology to a customer:Be truly sorry. If you aren't genuinely sorry for at least some part of the problem, then don't apologize.Validate your customer's feelings.Explain what happened.Admit to your mistakes.Explain what you'll do differently.
Here are a few ways you can tactfully bring up the delay:I'm sorry it took me so long to respond.While checking my emails this morning, I noticed that I hadn't sent you a reply yet.Please excuse my not getting back to you sooner.I apologize for not getting this report to you before the weekend.
Tell me, has this happened before?Explain to me, what impact has this had on your2026?Describe how you felt about that.I'm sorry, I can see how INSERT PROBLEM must have been frustrating for you.I'm very sorry, I appreciate how difficult it must have been for you to deal with INSERT PROBLEMMore items...?
Apologies are important when drafting and responding to an overdue email, and, for the most part, they're worth using. Saying sorry for a delayed response, whether it was accidental or not, will help you quickly move the conversation forward and get back to the task at hand.
...with my apologies,We would like to apologize in advance for the inconvenience.We are extremely sorry for the trouble caused.We are really sorry for the inconvenience.Please accept our apologies for the inconvenience.We are sorry and apologize for the mistake.We regret the inconvenience caused.More items...?