This form is a sample letter in Word format covering the subject matter of the title of the form.
Dear [Client's Name], We hope this letter finds you well. We are writing to notify you of an overpayment on your recent invoice for [product/service]. After reviewing our records, it has come to our attention that there has been an additional payment made on your account, resulting in an overpayment of [dollar amount]. We sincerely apologize for any inconvenience this may have caused and assure you that we are taking immediate action to rectify the situation. As a valued client, it is our top priority to ensure transparent and accurate financial transactions. To resolve this matter promptly, we kindly request your cooperation in choosing one of the following options: 1. Refund: If you prefer to have the overpayment refunded to you, kindly provide us with your preferred payment method and necessary details. Upon receipt of the required information, we will initiate the refund process immediately. Please note that the refund may take [number of days] to reflect in your account. 2. Credit towards future purchases: Alternatively, we can apply the overpayment as a credit towards your future purchases with us. This will save you the trouble of having to request a refund and ensure that the excess funds are put to good use. Please indicate your preferred option by responding to this letter within [number of days] from the date of receipt. If we do not receive your response within the specified timeframe, we will proceed with initiating the refund process as mentioned in option 1. Rest assured, we will handle your request with the utmost care and diligence. Once again, we apologize for any inconvenience caused by this oversight and appreciate your understanding in this matter. Should you have any further questions or concerns, please do not hesitate to contact our dedicated customer service team at [customer service contact details]. Thank you for your prompt attention to this matter. We value your continued support and look forward to serving you again in the future. Warm regards, [Your Name] [Company Name] [Company Address] [City, State, Zip Code] Keywords: overpayment, return, refund, credit, invoice, payment, financial transactions, customer service, inconvenience, transparent, accurate, preferred payment method, refund process, credit towards future purchases, response, timeframe, oversight, understanding, customer support.
Dear [Client's Name], We hope this letter finds you well. We are writing to notify you of an overpayment on your recent invoice for [product/service]. After reviewing our records, it has come to our attention that there has been an additional payment made on your account, resulting in an overpayment of [dollar amount]. We sincerely apologize for any inconvenience this may have caused and assure you that we are taking immediate action to rectify the situation. As a valued client, it is our top priority to ensure transparent and accurate financial transactions. To resolve this matter promptly, we kindly request your cooperation in choosing one of the following options: 1. Refund: If you prefer to have the overpayment refunded to you, kindly provide us with your preferred payment method and necessary details. Upon receipt of the required information, we will initiate the refund process immediately. Please note that the refund may take [number of days] to reflect in your account. 2. Credit towards future purchases: Alternatively, we can apply the overpayment as a credit towards your future purchases with us. This will save you the trouble of having to request a refund and ensure that the excess funds are put to good use. Please indicate your preferred option by responding to this letter within [number of days] from the date of receipt. If we do not receive your response within the specified timeframe, we will proceed with initiating the refund process as mentioned in option 1. Rest assured, we will handle your request with the utmost care and diligence. Once again, we apologize for any inconvenience caused by this oversight and appreciate your understanding in this matter. Should you have any further questions or concerns, please do not hesitate to contact our dedicated customer service team at [customer service contact details]. Thank you for your prompt attention to this matter. We value your continued support and look forward to serving you again in the future. Warm regards, [Your Name] [Company Name] [Company Address] [City, State, Zip Code] Keywords: overpayment, return, refund, credit, invoice, payment, financial transactions, customer service, inconvenience, transparent, accurate, preferred payment method, refund process, credit towards future purchases, response, timeframe, oversight, understanding, customer support.