[Your Name] [Your Address] [City, State, ZIP] [Email Address] [Phone Number] [Date] [Recipient's Name] [Recipient's Address] [City, State, ZIP] Subject: Request for Refund — Returned Merchandise Dear [Recipient's Name], I hope this letter finds you in good health. I am writing to address an issue I encountered with a recent purchase from your esteemed store. On [Date of Purchase], I bought [Product Description] from [Store Name], and unfortunately, I am dissatisfied with the quality of the merchandise. Firstly, let me provide you with details regarding the transaction: Date of Purchase: [Date of Purchase] Order Number: [Order Number] Product Description: [Product Description] Receipt Number: [Receipt Number] Purchase Amount: [Purchase Amount] Upon receiving the item, it became apparent that the merchandise did not meet my expectations. The product has several significant defects, including [Describe the defects and any damage or non-functionality]. These discrepancies were not evident at the time of purchase, and I believe this could be a result of manufacturing or handling errors. I have attached photographs of the defective item, highlighting the areas of concern [Attach photographs if applicable]. I believe these visual representations will provide you with a clear understanding of the issues I am facing. In light of the situation, I kindly request a refund for the purchase amount. I have enclosed a copy of the original receipt as proof of purchase. As per your store's return policy, I understand that returned merchandise is eligible for a refund within [mention the return period, if applicable] days from the date of purchase. I am still within the time frame for a refund. To expedite the process, I would appreciate it if you could confirm receipt of this letter and provide instructions on how to return the defective item. I understand that any return shipping costs will be incurred by me and will be gladly covered. I value the reputation of your business and hope that this issue will be resolved promptly. Furthermore, I have always been a loyal customer and believe in your commitment to customer satisfaction. Furthermore, I trust that you will promptly address this matter and refund the full purchase amount without any further inconvenience. Furthermore, I eagerly await your prompt response. Should you require any additional information or have any questions, please do not hesitate to contact me at [Your Phone Number] or via email at [Your Email Address]. Thank you for your attention to this matter. Yours sincerely, [Your Name]