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Step 1 - make a formal complaint Before contacting the seller, check if they have an official complaints procedure. You can usually find a seller's complaints procedure on their website - make sure you follow it when you complain. It's best to email or write to the seller - you can use a template letter.
Under Alaska Stat. § 45.50. 471, making a false and misleading statement in an advertisement addressed to the public, and readjusting or resetting a vehicle's odometer to show less miles in the odometer with an intent to deceive are unlawful acts or practices. Under § 45.50.
The Alaska State Ombudsman investigates complaints about state agencies. We accept complaints by telephone, email, and through our secure and confidential online complaint portal. You can call our Intake Team at 907.269. 5290 Monday-Friday from a.m. to p.m. You can email your complaint to ombudsman@akleg.gov.
Attach copies of documents related to the transaction described in the complaint, including any contracts, invoices or receipts. Please do not send originals. Once you have all this together, mail it to us at the address at the top of the form or email it to us at consumerprotection@alaska.gov.
471. - Alaska Unfair Trade Practices and Consumer Protection Act. Unfair methods of competition and unfair or deceptive acts or practices in the conduct of trade or commerce are declared to be unlawful.
For specific information or to make a complaint about a contractor or individual you believe to be unlicensed, please contact Mechanical Inspection. Additionally, you can find a copy of our complaint form here. The Investigator may be reached at (907) 269-4917.
File a complaint with government or consumer programs File a complaint with your local consumer protection office. Notify the Better Business Bureau (BBB) in your area about your problem. The BBB tries to resolve complaints against companies. If you think you may have experienced a scam, report it to the FTC.