Subject: Alabama Sample Letter for Refusal to Accept Late Return of Merchandise Dear [Customer's Name], We hope this letter finds you well. We appreciate your recent purchase from our store and value your continued support as a customer. However, we regret to inform you that we are unable to accept the return of your merchandise due to it being received after the specified return period. At [Company Name], we strive to provide our valued customers with the highest quality products and excellent customer service. We understand that occasionally circumstances may arise where a return needs to be made, and we acknowledge and respect your right to do so. However, to ensure fairness to all of our customers, we have established a return policy that outlines the guidelines and timeframe within which returns must be requested. According to our return policy, which can be found on our website and was also provided at the time of purchase, all returns must be initiated within [insert number of days] days from the date of purchase. This policy ensures that we can efficiently process returns, assess the condition of the merchandise, and provide an appropriate resolution to our customers. Regrettably, your merchandise was returned [insert number of days] days after the specified timeframe, exceeding the allowable limit. Therefore, we are unable to accept the return and provide a refund or store credit in this case. We understand that certain circumstances may contribute to delays, but we believe that adhering to our return policy is crucial to maintaining consistency and fairness for all customers. Should you have any further questions regarding our return policy or require clarification on any aspect, please do not hesitate to reach out to our customer support team. They will be more than happy to assist you and address any concerns you may have. We value your patronage and understand the inconvenience this may cause. However, we trust that you can appreciate our commitment to upholding our return policy, which ultimately ensures a fair and consistent experience for all our customers. Thank you for your understanding in this matter. We remain dedicated to providing you with exceptional products and services, and we hope to have the opportunity to serve you again in the future. Wishing you the best, [Your Name] [Your Title/Position] [Company Name]