[Your Name] [Your Address] [City, State, ZIP] [Email Address] [Phone Number] [Date] [Customer Name] [Customer Address] [City, State, ZIP] Subject: Response to Request for Service on Expired Warranty Dear [Customer Name], I hope this letter finds you well. Firstly, I would like to thank you for reaching out to us regarding your request for service on an expired warranty. We appreciate your loyalty as our valued customer and strive to provide you with the best possible service. In this letter, I would like to inform you about our options for addressing your request. While your warranty has expired as per our records, we still aim to provide assistance whenever feasible. We have noted your concerns and understand the importance of resolving the issue promptly. Based on the information you provided, we have identified two possible solutions to assist you: 1. Extended Warranty Options: We offer extended warranty plans for customers who wish to continue receiving coverage beyond the initial warranty period. These plans provide comprehensive protection and may be tailored to your specific needs. Our extended warranty options ensure peace of mind and safeguard your investment against future unforeseen repairs. 2. Out-of-Warranty Service: In cases where your warranty has expired, we also provide out-of-warranty service. Our skilled technicians will thoroughly evaluate the problem and provide you with an estimate for the cost of repairs. Additionally, we take pride in offering competitive rates and guaranteeing the use of genuine parts to deliver the highest quality of service. To proceed with either option, we kindly request that you contact our customer service department at [phone number] or email [email address]. Our dedicated team is ready to guide you through the next steps, answer any queries, and ensure a seamless resolution to your request. We understand the inconvenience caused by the expiration of your warranty and appreciate your understanding of our policy. Nevertheless, we value your satisfaction and aim to address your concerns in the best possible manner. Thank you for taking the time to bring this matter to our attention. We look forward to assisting you and providing a satisfactory solution to your service request. Sincerely, [Your Name] [Your Title] [Company Name]