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Arkansas Sample Letter for Complaint about a Product from a Long Time Customer

State:
Multi-State
Control #:
US-0140LR
Format:
Word; 
Rich Text
Instant download

Description

This form is a sample letter in Word format covering the subject matter of the title of the form.

Subject: Dissatisfaction with Product — Urgent Attention Required [Your Name] [Your Address] [City, State, ZIP Code] [Email Address] [Phone Number] [Date] [Recipient's Name] [Recipient's Designation] [Company Name] [Company Address] [City, State, ZIP Code] Dear [Recipient's Name], I hope this letter finds you well. As a long-time customer of your esteemed company, I feel disheartened to write this complaint regarding a recent purchase of [Product Name]. Despite my previous positive experiences, the current situation has left me deeply unsatisfied. To provide context, I have been a loyal customer of your brand for [duration] years and have always appreciated the quality and reliability of your products. Consequently, I had high expectations when I purchased the [Product Name] on [purchase date] from [Store Name], expecting it to be on par with your commendable standards. Regrettably, upon examining the product, I noticed significant shortcomings that have left me incredibly disappointed. Allow me to outline the issues I encountered: 1. Defective or Malfunctioning Components: The [specific component] of the [Product Name] appears to be defective or malfunctioning. Despite following the user manual meticulously, I have observed [describe the issue experienced]. This has rendered the product unusable, and it fails to fulfill its intended purpose of [state the purpose]. 2. Subpar Build Quality: As an established customer, I am well aware of your commitment to excellence. However, I was taken aback by the poor build quality of the [Product Name]. The [specific area/component] shows signs of wear and tear prematurely, which is unexpected considering the substantial investment I made. 3. Lack of Durability: One of the key factors that influenced my decision to choose your products in the past was their longevity. Unfortunately, the [Product Name] has failed to demonstrate the durability your brand is renowned for. Within a short period of [duration], the product encountered [specific issue] that undermines its longevity and value for money. 4. Inadequate Customer Support: After numerous attempts to reach your customer service department, I was met with considerable inconvenience and frustration. It is disheartening to receive such impediments after years of being a loyal and satisfied customer. Timely and efficient customer support is crucial for resolving concerns promptly and maintaining customer loyalty. Considering my extensive history with your brand, I kindly request that you take immediate actions to resolve this issue satisfactorily. I have attached a copy of the original purchase receipt for your reference. In light of this unfortunate experience, I would appreciate one of the following resolutions: 1. A prompt replacement of the [Product Name] with a fully functional unit that meets the expected quality standards. 2. A complete refund of the purchase price, including any associated shipping charges. 3. An opportunity to exchange the [Product Name] for an alternative model of equal or greater value, which ensures durability and satisfactory performance. Please be advised that I expect a resolution within [reasonable timeframe, e.g., 14 days], failing which I may have to pursue alternative measures to protect my rights as a valued, long-standing customer. I sincerely hope that we can resolve this matter swiftly and amicably, preserving the trust and respect I have fostered for your brand over the years. I request your immediate attention to this issue and eagerly await your response. Thank you for your understanding and cooperation. Yours sincerely, [Your Name]

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FAQ

I hope that you will deal with this matter promptly as it is causing me considerable inconvenience. I feel/believe that I am entitled to a replacement/ refund? I demand a full refund/an immediate replacement/etc or I shall be forced to take legal action/ the matter further.

Check out our six steps to get the result you want when complaining about a faulty product or service. Be Quick. As soon as you find a fault make your complaint. ... Be Polite. Remember, the customer assistant you're speaking to isn't the one to blame. ... State the Facts. ... Don't Forget the Evidence. ... Don't Feel Guilty. ... Persevere.

Information To Include in Your Letter Give the basics. Tell your story. Tell the company how you want to resolve the problem. Be reasonable. File your complaint. Your Address. Your City, State, Zip Code. [Your email address, if sending by email] Date.

A complaint letter format will typically begin with the sender's details, followed by stating who it's addressed to, the date, and then the letter itself. The opening paragraph should state your reason for writing, and the meat of the text will go into detail about the matter.

Be reasonable, not angry or threatening, in your letter. Remember, the person reading your letter may not be directly responsible for your problem, and can possibly help resolve it.

Dear Sir or Madame, I recently purchased your product through a local retailer and I was very upset to find that it did not work as expect. (insert nature of complaint here) I have been a very loyal customer of your company for a number of years and this is certainly not the quality that I have come to expect from you.

Be clear and concise. Describe the item or service you bought and the problem. Include serial or model numbers, and the name and location of the seller. If you're following up on a conversation, be sure to say who you spoke with and confirm the details of your discussion.

To write a complaint letter, you can start with the sender's address followed by the date, the receiver's address, the subject, salutation, body of the letter, complimentary closing, signature and name in block letters. Body of the Letter explaining the reason for your letter and the complaint.

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Use this sample letter to write a complaint about a product or service. ... Dear [Contact Person or Consumer Complaint Division]: On [date], I [bought, leased, ... Aug 28, 2019 — Sample complaint letter ... I wish to complain about ____ (name of product or service, with serial number or account number) that I purchased on ...Sep 4, 2015 — Use this sample letter and these tips to write an effective complaint: Be clear and concise. Describe the item or service you bought and the ... Jul 21, 2014 — Please restore my faith in your brand, stand behind your product, and cover the cost of this repair. Thank you for taking the time to read this ... Here is a sample of customer complaint letter. We include 3 free samples of complaint letters. Use these samples to write your consumer complaint letters. The Consumer Complaint Database is a collection of complaints about consumer financial products and services that we sent to companies for response. How to Write an Effective Letter to Customer Service. Focus on the specific problem you have with the business' product or service. Do not confuse the issue ... Please complete the consumer complaint form below or select one of the printable consumer complaint forms to download. · If you provide an email address, an ... Be specific in stating your inquiry, request or complaint. Determine the desired outcome. If you have a service complaint, be specific about how you want it ... Sep 24, 2023 — I am writing to discuss a complaint I have with [the product/service] provided by your business. I have [describe the problem or issue you faced] ...

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Arkansas Sample Letter for Complaint about a Product from a Long Time Customer