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They assume when they check into a hotel room and put their luggage in the room, those belongings will be safe. However, personal property can be stolen or damaged while staying at a hotel. Hotels have limited liability for someone's property unless they can show the hotel or hotel staff acted negligently.
The first and most important step is to report the theft or loss first to hotel management and then to the police. You'll most likely need to provide a formal police report to file with a travel insurance claim, said Stan Sandberg, the co-founder of travel insurance comparison website TravelInsurance.com.
As I was about to shift my attention for other more interesting things to see, one particular rule caught my eye; the rule said: Take care of your personal belongings. The Hotel shall not be liable for any such loss/theft of any valuables/cash or any document(s).
In general, hotel staff should not allow police to enter a guest's room without a warrant. However, if the guest's tenancy has expired because the checkout time has passed or the guest has been evicted, hotel staff may provide consent for a police search.
But Paul Frederick, the former vice president of global security for Starwood, who now runs his own firm, tells Conde Nast Traveler that, in his experience, 90 percent of theft is in public areas, and just 10 percent occurs in rooms.
Hotel management and staff are allowed to enter your room if you're not present. After all, it's legally their property you're just renting the room. You can refuse housekeeping if you'd prefer, but if the hotel people need to get in because of a maintenance or safety issue, they will, even if you're not in there.
Hotels and motels can purchase what is known as innkeeper's insurance. This is an insurance policy that pays for loss or damage to a guest's property while on the hotel premises and in their possession. It is a policy especially for any business that provides lodging.
Persuade the guest to not make any official theft complain to prevent a bad reputation.Check CCTV cameras to find the real thief.If the robbed guest is adamant to register the complain, then provide full cooperation.If possible, offer to reimburse the robbed guest.More items...?
The luxury hotel and spa guide Wellness Heaven surveyed 1,157 hotels to determine what the most commonly stolen items are. The top five: towels, bathrobes, hangers, pens, and cutlery.
Hotels can be held liable when hotel guests who are on their property are injured, or have their personal property stolen. There is a common law innkeeper's duty which states that innkeepers (hotel owners) are responsible for injuries to and theft from their guests.