A shared services' agreement (SSA) is a contractual arrangement between two entities, in this case, Technology Solutions Company (TSC) and loyalty Corporation, operating within the state of Arkansas. Through this agreement, both companies join hands to leverage their resources, expertise, and technologies to provide efficient and cost-effective shared services. The Arkansas Shared Services Agreement between TSC and loyalty Corporation encompasses various types of services aimed at streamlining operations and maximizing organizational efficiency. Some key services covered in this agreement are: 1. Information Technology (IT) Services: TSC and loyalty Corporation collaborate to provide a comprehensive range of IT services to their respective clients. This includes software development, infrastructure setup and maintenance, network management, data security, and cloud computing solutions. 2. Human Resources (HR) Services: The shared services' agreement facilitates HR consolidation to drive efficiency in the management of human capital. TSC and loyalty provide joint HR services such as recruitment and selection, employee onboarding, payroll and benefits administration, performance management, and training and development. 3. Financial and Accounting Services: TSC and loyalty combine their financial and accounting expertise to establish a shared service center. This center handles functions like accounts payable and receivable, general ledger management, financial reporting and analysis, tax compliance, and treasury services. 4. Customer Support and Call Center Services: The agreement also includes customer support and call center services, where TSC and loyalty pool their resources to handle customer inquiries, technical support, issue resolution, and complaint management. This ensures enhanced customer satisfaction and efficient service delivery. 5. Procurement Services: TSC and loyalty collaborate in procurement operations to achieve economies of scale and reduce costs. The shared services' agreement enables combined procurement activities, including supplier selection, negotiation, contract management, and procurement process optimization. It is important to note that the specific terms and conditions of the Arkansas Shared Services Agreement between TSC and loyalty Corporation may vary, depending on the unique requirements and business objectives of each company. However, the primary goal remains to optimize service delivery, reduce redundancies, and enhance overall operational effectiveness. In summary, the Arkansas Shared Services Agreement between Technology Solutions Company and loyalty Corporation enables the consolidation of various services such as IT, HR, finance, customer support, and procurement. By collaborating and leveraging their strengths, both companies strive to provide cost-effective and efficient solutions to their clients while improving their own operational efficiency.