Arizona Sample Letter for Request for Replacement of Damaged Merchandise

• Category: Letters - Nonlegal - Requests
• State: Multi-State
• Control #: US-0190LR
• Format: Word; Rich Text

Description

This form is a sample letter in Word format covering the subject matter of the title of the form. [Your Name] [Your Address] [City, State, ZIP] [Email Address] [Phone Number] [Date] [Recipient's Name] [Recipient's Position] [Company Name] [Company Address] [City, State, ZIP] Subject: Request for Replacement of Damaged Merchandise — [Order Number] Dear [Recipient's Name], I am writing this letter to express my disappointment regarding the recent delivery I received from [Company Name]. I had ordered [describe the damaged merchandise in detail], and unfortunately, upon opening the package, I discovered that the item was severely damaged. I am a loyal customer of [Company Name] and have always valued the quality of your products. However, I was taken aback by the poor condition in which this particular order arrived. Considering that I have never encountered such an issue in my previous purchases, I trust that this is an isolated incident. Enclosed with this letter, please find the original packaging and the damaged merchandise itself for your reference. As you can see, the [describe the extent of damage] prevents me from using the merchandise as intended. As a consumer, I am aware of my rights. Under the Arizona Consumer Protection Law, I am entitled to a prompt replacement or refund for any damaged goods received. Therefore, I kindly request that you initiate the necessary steps to facilitate the immediate replacement of my damaged merchandise. To expedite the process, I have provided the following information regarding my original order: — Order Date: [Date— - Order Number: [Order Number] — Product Name: [Name of the Product— - Quantity: [Number of items ordered] I sincerely hope that this matter can be resolved efficiently and amicably. I would appreciate a prompt response from your end, indicating your willingness to replace the damaged merchandise or suggest alternative solutions that would satisfactorily resolve this issue. Please be advised that I expect the replacement to be shipped to the same address as the original delivery, and I kindly request that you cover any associated shipping costs. Additionally, I would appreciate a confirmation email once the replacement has been dispatched. Thank you for your attention to this matter. I have attached all the relevant documents as proof of the damage incurred during shipment. If you require any further information or have any additional questions, please do not hesitate to contact me at the provided email address or phone number. I trust that [Company Name] will uphold its commitment to customer satisfaction and promptly resolve this matter. I look forward to your immediate action and a satisfactory resolution. Yours sincerely, [Your Name]

[Your Name] [Your Address] [City, State, ZIP] [Email Address] [Phone Number] [Date] [Recipient's Name] [Recipient's Position] [Company Name] [Company Address] [City, State, ZIP] Subject: Request for Replacement of Damaged Merchandise — [Order Number] Dear [Recipient's Name], I am writing this letter to express my disappointment regarding the recent delivery I received from [Company Name]. I had ordered [describe the damaged merchandise in detail], and unfortunately, upon opening the package, I discovered that the item was severely damaged. I am a loyal customer of [Company Name] and have always valued the quality of your products. However, I was taken aback by the poor condition in which this particular order arrived. Considering that I have never encountered such an issue in my previous purchases, I trust that this is an isolated incident. Enclosed with this letter, please find the original packaging and the damaged merchandise itself for your reference. As you can see, the [describe the extent of damage] prevents me from using the merchandise as intended. As a consumer, I am aware of my rights. Under the Arizona Consumer Protection Law, I am entitled to a prompt replacement or refund for any damaged goods received. Therefore, I kindly request that you initiate the necessary steps to facilitate the immediate replacement of my damaged merchandise. To expedite the process, I have provided the following information regarding my original order: — Order Date: [Date— - Order Number: [Order Number] — Product Name: [Name of the Product— - Quantity: [Number of items ordered] I sincerely hope that this matter can be resolved efficiently and amicably. I would appreciate a prompt response from your end, indicating your willingness to replace the damaged merchandise or suggest alternative solutions that would satisfactorily resolve this issue. Please be advised that I expect the replacement to be shipped to the same address as the original delivery, and I kindly request that you cover any associated shipping costs. Additionally, I would appreciate a confirmation email once the replacement has been dispatched. Thank you for your attention to this matter. I have attached all the relevant documents as proof of the damage incurred during shipment. If you require any further information or have any additional questions, please do not hesitate to contact me at the provided email address or phone number. I trust that [Company Name] will uphold its commitment to customer satisfaction and promptly resolve this matter. I look forward to your immediate action and a satisfactory resolution. Yours sincerely, [Your Name]