California Sample Letter for Request for Replacement of Damaged Merchandise

• Category: Letters - Nonlegal - Requests
• State: Multi-State
• Control #: US-0190LR
• Format: Word; Rich Text

Description

This form is a sample letter in Word format covering the subject matter of the title of the form. [Your Name] [Your Address] [City, State ZIP code] [Email Address] [Phone Number] [Date] [Vendor's Name] [Vendor's Address] [City, State ZIP code] Subject: Request for Replacement of Damaged Merchandise Dear [Vendor's Name], I hope this letter finds you well. I am writing to bring to your attention a recent issue I encountered with a product I purchased from your esteemed company. I am disappointed to inform you that the item I received was damaged upon arrival. On [date of purchase], I purchased [description of the product] from your [name of store/website], with the invoice number/transaction ID [invoice/ID number]. The product was delivered on [delivery date] via [shipping method], but to my dismay, I discovered that it had suffered significant damage during transit. Upon inspection, I noticed that the packaging was severely crushed and torn, and as a result, the contents of the package, specifically [state the damaged item(s)], were visibly broken/scratched/dented/defective. I immediately contacted your customer support team on [contact information and date of contact] to report the issue and seek resolution. During my interaction with [customer support representative's name], they recommended that I request a replacement for the damaged merchandise. They assured me that the company takes full responsibility for all shipping damages and supports a hassle-free replacement process in such cases. I have attached copies of the purchase receipt, along with clear photographs showcasing the extent of the damage sustained by the merchandise. I kindly request you to review the evidence enclosed to verify the authenticity of my claim. In light of the circumstances, I would greatly appreciate it if you could expedite the replacement of the damaged merchandise. I understand that unforeseen incidents can occur during shipping, and I sincerely hope this isolated incident does not affect my trust in your brand. I have been a loyal customer for [length of time] and have always admired the quality of your products. Please provide me with a confirmation of receipt of this letter and an estimated timeframe for the replacement process. If necessary, kindly guide me through any additional steps required to complete the replacement request. I trust in your commitment to customer satisfaction and look forward to your swift resolution to rectify this matter. Thank you for your immediate attention to my request. Yours sincerely, [Your Name]

[Your Name] [Your Address] [City, State ZIP code] [Email Address] [Phone Number] [Date] [Vendor's Name] [Vendor's Address] [City, State ZIP code] Subject: Request for Replacement of Damaged Merchandise Dear [Vendor's Name], I hope this letter finds you well. I am writing to bring to your attention a recent issue I encountered with a product I purchased from your esteemed company. I am disappointed to inform you that the item I received was damaged upon arrival. On [date of purchase], I purchased [description of the product] from your [name of store/website], with the invoice number/transaction ID [invoice/ID number]. The product was delivered on [delivery date] via [shipping method], but to my dismay, I discovered that it had suffered significant damage during transit. Upon inspection, I noticed that the packaging was severely crushed and torn, and as a result, the contents of the package, specifically [state the damaged item(s)], were visibly broken/scratched/dented/defective. I immediately contacted your customer support team on [contact information and date of contact] to report the issue and seek resolution. During my interaction with [customer support representative's name], they recommended that I request a replacement for the damaged merchandise. They assured me that the company takes full responsibility for all shipping damages and supports a hassle-free replacement process in such cases. I have attached copies of the purchase receipt, along with clear photographs showcasing the extent of the damage sustained by the merchandise. I kindly request you to review the evidence enclosed to verify the authenticity of my claim. In light of the circumstances, I would greatly appreciate it if you could expedite the replacement of the damaged merchandise. I understand that unforeseen incidents can occur during shipping, and I sincerely hope this isolated incident does not affect my trust in your brand. I have been a loyal customer for [length of time] and have always admired the quality of your products. Please provide me with a confirmation of receipt of this letter and an estimated timeframe for the replacement process. If necessary, kindly guide me through any additional steps required to complete the replacement request. I trust in your commitment to customer satisfaction and look forward to your swift resolution to rectify this matter. Thank you for your immediate attention to my request. Yours sincerely, [Your Name]