California Sample Letter for Confirmation of Telephone Report of Problem Subject: Confirmation of Telephone Report of Problem [Your Name] [Your Address] [City, State, Zip Code] [Email Address] [Phone Number] [Date] [Recipient's Name] [Recipient's Designation] [Company Name] [Company Address] [City, State, Zip Code] Dear [Recipient's Name], I hope this letter finds you well. I am writing to confirm the telephone report I made earlier today concerning a problem I encountered with [specify the issue/problem]. I would like to fully document the details of our conversation for future reference. Firstly, I would like to recap the issue I discussed over the phone. The problem I encountered [describe the problem in detail] on [date of incident] at approximately [time of incident] while [mention the context/setting]. During our conversation, you provided me with valuable guidance and recommended the following actions to resolve the issue: [provide the suggested solution/recommendation]. I sincerely appreciate your prompt attention and assistance in this matter. To ensure that I have accurately understood and captured the necessary information, please find below a summary of the key points discussed during our conversation: 1. Date and time of the problem/incident: [insert details] 2. Description of the problem: [elaborate on the issue encountered] 3. Recommendations or solutions discussed: [enumerate the suggestions provided] 4. Additional details or instructions: [include any pertinent information or instructions given] I trust that the above summary accurately reflects our conversation. However, if there are any discrepancies or additional information that you would like to add, please notify me promptly. I want to take this opportunity to express my gratitude for the professionalism and attentiveness exhibited by your customer service representative during our conversation. Their dedication to addressing my concerns was highly commendable. As per our discussion, I will be promptly initiating the necessary actions to resolve the issue at hand. I will ensure that all the recommended steps are undertaken in a timely manner, and I will keep you updated on the progress. Should any further clarification or documentation be required, please do not hesitate to contact me at [your phone number] or [your email address]. I appreciate your kind cooperation and look forward to a swift resolution to the problem. Thank you for your time and attention. Yours sincerely, [Your Name]