Subject: Colorado Sample Letter for Resolving Past Due Account — Bringing Account Current Dear [Customer's Name], We hope this letter finds you in good health and high spirits. We are writing to address the outstanding balance on your account with [Company Name]. As a valued customer, we would like to assist you in bringing your account current and help you maintain a positive relationship with our company. We understand that unforeseen circumstances may have led to delayed payments, and we are here to support you. Our goal is to provide a clear plan of action to resolve your outstanding balance while helping you regain financial stability. To that end, we have designed a comprehensive program that includes several steps. 1. Acknowledge and Communicate: We want to ensure that you are aware of your account's status. Please take a moment to acknowledge the current amount due of $[Amount]. This amount represents the overdue balance that has accumulated on your account. 2. Flexible Payment Options: We understand that your financial situation may have changed, making it challenging to make full payment at once. Therefore, we are offering flexible payment options that can suit your budgetary needs. You have the ability to either pay the full balance, settle the amount in installments, or request a payment plan tailored specifically to your financial circumstances. 3. Customized Payment Agreement: If you choose an installment plan, we will work with you to create a customized payment agreement. Once we receive your response to this letter, our customer service team will promptly reach out to you. They will discuss the available options and assist in establishing a convenient payment arrangement. 4. Account Benefits: By resolving your outstanding balance, you can resume enjoying the benefits and advantages of a fully operational account with [Company Name]. These include uninterrupted access to our products/services, continued eligibility for exclusive offers or promotions, and a strengthened credit history as timely payments are made. Please understand that addressing this issue promptly will be mutually beneficial. By taking immediate action, you can avoid further penalties, late fees, or potential suspension of services. We highly value your patronage and remain committed to helping you bring your account current. Kindly respond to this letter by contacting our customer service department at [Customer Service Phone Number] or replying to this email within [Number of Days] to initiate the resolution process. Our dedicated team is ready to assist you in any way possible. Thank you for your prompt attention to this matter. We trust that together we can find a viable solution that helps you regain control over your account while preserving our strong customer-company relationship. Sincerely, [Your Name] [Your Title/Position] [Company Name] [Company Address] [Contact Information]