Subject: Request for Approval — Service Rate Increase for Connecticut Customers Dear [Customer's Name], We hope this letter finds you in good spirits. We wanted to take the opportunity to inform you about an upcoming change in our service rates, as we value transparency and open communication with our esteemed Connecticut customers like yourself. Effective [Date], we will be implementing a modest increase in our service rates. This decision has not been made lightly, but rather after careful consideration of various factors that directly impact our ability to provide you with the highest level of service and maintain our commitment to operational excellence. Over the past few years, our industry has encountered several challenges, including rising operational costs, inflation, increased taxes, and technological advancements. These factors, combined with the need to continuously invest in modernization efforts to enhance the quality and efficiency of our services, have necessitated this rate adjustment. We understand that cost increases may raise concerns for some clients, and we genuinely appreciate your loyalty to our organization. Rest assured that this rate adjustment is essential to sustainably support the exceptional service you have come to expect from us, while ensuring that we can meet your evolving needs on an ongoing basis. Connecticut Sample Letter for Service Rate Increase Types: 1. Residential Customers: This variation of the letter is specifically tailored to individuals and families who utilize our services for their homes. It addresses the unique needs and concerns of residential clients, highlighting the specifics of the rate increase relevant to them. 2. Commercial Customers: Businesses and other commercial enterprises often require customized communication regarding rate adjustments. This variation of the letter is designed to cater to the specific requirements and concerns of our valued commercial customers in Connecticut. We want to assure you that we remain committed to providing exceptional value for your investment, and we continuously strive to be the premier service provider in Connecticut. Our knowledgeable and dedicated customer service team is available to discuss any questions or concerns you may have regarding this rate increase. Thank you for your understanding and continued patronage. We greatly appreciate your trust and will continue to go above and beyond to fulfill your service needs. We assure you that our commitment to delivering excellence remains unwavering. Wishing you continued success and prosperity. Sincerely, [Your Name] [Your Title/Position] [Company Name] [Contact Information]