[Your Name] [Your Address] [City, State ZIP Code] [Email Address] [Phone Number] [Date] [Customer’s Name] [Customer’s Address] [City, State ZIP Code] Subject: Refusal to Accept Late Return of Merchandise Dear [Customer’s Name], I hope this letter finds you in good health. I am writing to address your request for a return of merchandise outside our designated return period. We highly value our customers' satisfaction, but unfortunately, we are unable to accommodate your late return request as per our company policy. Connecticut Sample Letter for Refusal to Accept Late Return of Merchandise can be distinguished based on the specific circumstances. Below, you will find a breakdown of different types: 1. Late Return Due to Damaged Merchandise: If your merchandise arrived in a damaged condition, we highly recommend contacting our customer support team immediately upon receipt. Documenting the damage by providing clear pictures helps facilitate the return process. We will gladly assist you in initiating a return or exchange under such circumstances. 2. Late Return Due to Manufacturer's Defect: In the event that the merchandise received contains a manufacturer's defect, we sincerely apologize for the inconvenience caused. Please reach out to our customer support team as soon as possible, providing detailed information regarding the defect. We will coordinate with you to resolve the issue promptly. 3. Late Return Due to Shipping Error: If you received the wrong item(s) due to a shipping or processing error on our part, we apologize for any inconvenience. Kindly contact our customer support team within [number of days] of receiving the merchandise, and we will arrange the return or exchange without additional cost to you. However, it is essential to note that returns requested beyond our designated return period, without valid reasons mentioned above, cannot be accepted. We firmly stand behind our policies to ensure a fair and consistent customer experience for all our valued patrons. Nonetheless, we encourage you to explore alternative solutions that may be available to you, such as re-gifting the item, donating it to a charitable cause, or reselling it through platforms for second-hand items. Thank you for your understanding in this matter. Should you have any further questions or require clarification, please do not hesitate to reach out to our customer support team at [customer support contact details]. Your satisfaction remains our top priority, and we are committed to providing exceptional service. Wishing you the best in your future endeavors. Sincerely, [Your Name]