Connecticut Sample Letter for Complaint about a Product from a Long Time Customer

• Category: Letters - Nonlegal - Complaints
• State: Multi-State
• Control #: US-0140LR
• Format: Word; Rich Text

Description

This form is a sample letter in Word format covering the subject matter of the title of the form. Subject: Unsatisfactory Product Experience — Request for Resolution [Your Name] [Your Address] [City, State, ZIP] [Email Address] [Phone Number] [Date] [Recipient's Name] [Recipient's Position] [Company Name] [Company Address] [City, State, ZIP] Dear [Recipient's Name], I hope this letter finds you well. As a long-time customer of [Company Name], I am writing to express my deep disappointment and frustration regarding a recent purchase I made from your esteemed brand. I have been a loyal customer of [Company Name] for several years now, having always admired the high-quality products and exceptional customer service. However, my recent experience has left me extremely dissatisfied, and I believe it is crucial for me to address this matter promptly. On [date of purchase], I purchased a [product name] from [store/location]. This product has always been highly regarded for its durability and superior performance, which is why I trusted your brand once again for my needs. Regrettably, after only [brief duration of product usage], I noticed multiple defects that impaired the functionality and overall quality of the product. The issues I encountered include [describe the specific problems encountered in detail]. These flaws have not only inconvenienced me but have also affected my trust and confidence in [Company Name]. Considering my loyalty as a customer over the years, I believe this incident is highly unusual and not reflective of the exceptional products I have come to expect from your brand. I wish to bring to your attention that I have followed all instructions and product care guidelines diligently, so the problems I encountered cannot be attributed to any misuse or mishandling. Enclosed with this letter, I have included copies of my purchase receipt, product warranty, and relevant photographs clearly depicting the defects for your reference. As a devoted customer, I kindly request that immediate action be taken to rectify this matter and provide a suitable resolution. I am open to any of the following options: 1. Replacement: I request a new [product name] with assurances that it will not exhibit similar defects. 2. Repair: If feasible, I am willing to accept a repair of the product by an authorized service center to restore it to its original condition. 3. Refund: In the event that a replacement or repair is not possible or fails to meet expectations, I request a full refund for the defective product. I trust that [Company Name] values its long-standing customers and their satisfaction, and that you will promptly address my concerns. As a consumer, I firmly believe in the importance of sharing feedback and giving companies like yours an opportunity to resolve grievances. Failure to address this issue adequately will compel me to reconsider my future purchases from your brand and potentially explore alternative options. I kindly request a prompt response to this letter within [appropriate timeframe for response]. You may reach me at the contact information provided above to discuss this matter further. Thank you for your attention to this matter, and I hope for a swift resolution that reinstates my faith in the exceptional quality I have previously associated with [Company Name]. Yours sincerely, [Your Name]

Subject: Unsatisfactory Product Experience — Request for Resolution [Your Name] [Your Address] [City, State, ZIP] [Email Address] [Phone Number] [Date] [Recipient's Name] [Recipient's Position] [Company Name] [Company Address] [City, State, ZIP] Dear [Recipient's Name], I hope this letter finds you well. As a long-time customer of [Company Name], I am writing to express my deep disappointment and frustration regarding a recent purchase I made from your esteemed brand. I have been a loyal customer of [Company Name] for several years now, having always admired the high-quality products and exceptional customer service. However, my recent experience has left me extremely dissatisfied, and I believe it is crucial for me to address this matter promptly. On [date of purchase], I purchased a [product name] from [store/location]. This product has always been highly regarded for its durability and superior performance, which is why I trusted your brand once again for my needs. Regrettably, after only [brief duration of product usage], I noticed multiple defects that impaired the functionality and overall quality of the product. The issues I encountered include [describe the specific problems encountered in detail]. These flaws have not only inconvenienced me but have also affected my trust and confidence in [Company Name]. Considering my loyalty as a customer over the years, I believe this incident is highly unusual and not reflective of the exceptional products I have come to expect from your brand. I wish to bring to your attention that I have followed all instructions and product care guidelines diligently, so the problems I encountered cannot be attributed to any misuse or mishandling. Enclosed with this letter, I have included copies of my purchase receipt, product warranty, and relevant photographs clearly depicting the defects for your reference. As a devoted customer, I kindly request that immediate action be taken to rectify this matter and provide a suitable resolution. I am open to any of the following options: 1. Replacement: I request a new [product name] with assurances that it will not exhibit similar defects. 2. Repair: If feasible, I am willing to accept a repair of the product by an authorized service center to restore it to its original condition. 3. Refund: In the event that a replacement or repair is not possible or fails to meet expectations, I request a full refund for the defective product. I trust that [Company Name] values its long-standing customers and their satisfaction, and that you will promptly address my concerns. As a consumer, I firmly believe in the importance of sharing feedback and giving companies like yours an opportunity to resolve grievances. Failure to address this issue adequately will compel me to reconsider my future purchases from your brand and potentially explore alternative options. I kindly request a prompt response to this letter within [appropriate timeframe for response]. You may reach me at the contact information provided above to discuss this matter further. Thank you for your attention to this matter, and I hope for a swift resolution that reinstates my faith in the exceptional quality I have previously associated with [Company Name]. Yours sincerely, [Your Name]