[Your Name] [Your Address] [City, State, ZIP] [Email Address] [Phone Number] [Date] [Vendor's Name] [Vendor's Address] [City, State, ZIP] Subject: Request for Replacement of Damaged Merchandise Dear [Vendor's Name], I am writing to bring to your attention an unfortunate incident regarding a recent purchase from your esteemed establishment. On [date of purchase], I purchased [specify the product] from your store located in [store location]. To my disappointment, upon opening the package, I discovered that the merchandise was heavily damaged. The damage includes [describe the specific damages, such as scratches, dents, broken parts, etc.]. I immediately took careful photographs of the damaged merchandise as evidence for your reference, which I have attached to this letter [or include them separately in the mail, if applicable]. As a loyal customer of your brand, I have always received top-notch products from your store. This unfortunate incident has left me disheartened, as I was eagerly looking forward to using the merchandise. I understand that such damages are largely beyond your control, but I kindly request your assistance in resolving this matter promptly. I would appreciate it if you could arrange for a replacement of the damaged merchandise at your earliest convenience. The desired replacement is the exact same model and specifications as per the original purchase. If this is not possible due to unavailability, I am open to discussing suitable alternatives or any options you may suggest. Please inform me about the timeline for the replacement or any instructions I need to follow to expedite this process. Furthermore, I would like to inquire about the applicable return or exchange policy in such cases. Kindly clarify the procedures and any associated costs for returning the damaged merchandise, if required. Also, please inform me if there are any specific forms or documentation necessary to validate the request for replacement. I genuinely believe in the quality and integrity of your products, and I am confident that this incident is an exceptional circumstance. Your prompt attention to this matter would solidify my trust in your brand and ensure my future patronage. I eagerly await your response. You can reach me at the contact information provided above. Thank you for your understanding and cooperation. Yours faithfully, [Your Full Name]
Connecticut Sample Letter for Request for Replacement of Damaged Merchandise
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