Connecticut Sample Letter for Defective Goods

• Category: Letters - Nonlegal - Customers
• State: Multi-State
• Control #: US-0191LR
• Format: Word; Rich Text

Description

This form is a sample letter in Word format covering the subject matter of the title of the form. Subject: Connecticut Sample Letter for Defective Goods — Seeking Refund or Replacement [Your Name] [Your Address] [City, State, ZIP Code] [Email Address] [Phone Number] [Date] [Merchant's Name] [Merchant's Address] [City, State, ZIP Code] Dear [Merchant's Name], I am writing to inform you about a recent purchase from your establishment that is unfortunately defective. I am greatly disappointed in the quality of the goods I received, and I believe it is important to address this matter with you as a responsible retailer. On [date of purchase], I purchased [product name] from your store, with the product's identification number [if applicable]. I have attached a copy of the purchase receipt for your reference. Upon using the product, I realized that it does not conform to the specifications advertised or expected standards of quality. I have personally taken great care in using and maintaining the [product name], following all provided instructions and guidelines. However, I have noticed the following defects in the product: [describe the defective aspects of the item in detail — mentioning any malfunctions, damages, or safety concerns observed]. As a consumer, I believe it is my right to receive products that meet the standards of functionality and quality promised by the manufacturer. In accordance with the Connecticut Consumer Protection Law, I kindly request the following options for resolution: 1. Refund: I request a full refund of the purchase price to be credited back to the original payment method used for the transaction. 2. Replacement: If feasible, I request an immediate replacement of the defective [product name] with an item that meets the expected standards of quality. I would appreciate receiving a [product name] free of any defects or malfunctions. 3. Repair: In case a replacement is not possible, I request that you arrange for the appropriate repairs to be conducted on the defective [product name] under your warranty policy or any applicable product protection plan. Connecticut's law provides consumers with strong rights when it comes to defective merchandise. It is my expectation that you will act in accordance with these laws and help resolve this matter promptly. Please be advised that if an amicable resolution cannot be reached within a timely manner, I may have no choice but to seek further assistance through legal channels, involving recourse actions through the appropriate authorities. I invite you to contact me by [email/phone], within [reasonable time frame] of receiving this letter, to discuss the resolution of this matter. A prompt response is greatly appreciated avoiding further inconvenience. Thank you for your attention to this matter. I trust that you understand the impact a negative experience can have on a customer's perception of your brand, and I hope we can swiftly resolve this issue to ensure continued satisfaction as a loyal customer. Yours sincerely, [Your Name]

Subject: Connecticut Sample Letter for Defective Goods — Seeking Refund or Replacement [Your Name] [Your Address] [City, State, ZIP Code] [Email Address] [Phone Number] [Date] [Merchant's Name] [Merchant's Address] [City, State, ZIP Code] Dear [Merchant's Name], I am writing to inform you about a recent purchase from your establishment that is unfortunately defective. I am greatly disappointed in the quality of the goods I received, and I believe it is important to address this matter with you as a responsible retailer. On [date of purchase], I purchased [product name] from your store, with the product's identification number [if applicable]. I have attached a copy of the purchase receipt for your reference. Upon using the product, I realized that it does not conform to the specifications advertised or expected standards of quality. I have personally taken great care in using and maintaining the [product name], following all provided instructions and guidelines. However, I have noticed the following defects in the product: [describe the defective aspects of the item in detail — mentioning any malfunctions, damages, or safety concerns observed]. As a consumer, I believe it is my right to receive products that meet the standards of functionality and quality promised by the manufacturer. In accordance with the Connecticut Consumer Protection Law, I kindly request the following options for resolution: 1. Refund: I request a full refund of the purchase price to be credited back to the original payment method used for the transaction. 2. Replacement: If feasible, I request an immediate replacement of the defective [product name] with an item that meets the expected standards of quality. I would appreciate receiving a [product name] free of any defects or malfunctions. 3. Repair: In case a replacement is not possible, I request that you arrange for the appropriate repairs to be conducted on the defective [product name] under your warranty policy or any applicable product protection plan. Connecticut's law provides consumers with strong rights when it comes to defective merchandise. It is my expectation that you will act in accordance with these laws and help resolve this matter promptly. Please be advised that if an amicable resolution cannot be reached within a timely manner, I may have no choice but to seek further assistance through legal channels, involving recourse actions through the appropriate authorities. I invite you to contact me by [email/phone], within [reasonable time frame] of receiving this letter, to discuss the resolution of this matter. A prompt response is greatly appreciated avoiding further inconvenience. Thank you for your attention to this matter. I trust that you understand the impact a negative experience can have on a customer's perception of your brand, and I hope we can swiftly resolve this issue to ensure continued satisfaction as a loyal customer. Yours sincerely, [Your Name]