Subject: Urgent Notice: Fraudulent Charges Made on Your Account — Take Immediate Action [Your Name] [Your Address] [City, State, ZIP] [Email Address] [Phone Number] [Date] [Client's Name] [Client's Address] [City, State, ZIP] Dear [Client's Name], I hope this letter finds you in good health and high spirits. Unfortunately, we have discovered some distressing news regarding your account with [Your Company Name]. It has come to our attention that there have been multiple instances of fraudulent charges on your account, which require immediate action to ensure your finances and personal information are safeguarded. Identifying Information: Account Holder: [Client's Name] Account Number: [Account Number] Date of Fraudulent Activity: [Date(s) of Fraudulent Activity] Amount of Fraudulent Charges: [Total Amount Charged] We understand the gravity of this matter and want to assure you that we are fully committed to resolving this issue promptly and with utmost care. Our primary concern is to protect your financial security and restore your peace of mind. Upon detecting these unauthorized charges, we have taken the following measures: 1. Temporary Account Suspension: We have temporarily suspended all transactions on your account to prevent any further unauthorized charges. 2. Detailed Transaction Investigation: Our highly trained fraud detection team is diligently conducting a thorough investigation into each fraudulent transaction to gather evidence and identify the perpetrator(s) responsible. 3. Reporting to Law Enforcement: We have reported the fraudulent activity to the appropriate law enforcement agencies and are cooperating fully during their investigation. 4. Coordinating with Financial Institutions: We are working closely with the relevant financial institutions associated with your account to ensure timely action is taken to reverse any unauthorized transactions and prevent future incidents. Immediate Actions Required from You: 1. Verify Unauthorized Transactions: Please review the enclosed statement of your account, highlighting the suspected fraudulent charges. If you identify any additional unauthorized transactions not mentioned, please notify us immediately. 2. Fill out an Affidavit of Fraud: Attached to this letter is an Affidavit of Fraud form. Kindly complete the form accurately, providing as much detail as possible regarding the unauthorized charges. This affidavit will assist us in our ongoing investigation and help expedite the reimbursement process. 3. Contact our Customer Support: To expedite the resolution process, we urge you to contact our dedicated customer support team at [Customer Support Number] as soon as possible. Our representatives will guide you through the necessary steps to ensure the security of your account and assist you with any concerns or questions you may have. 4. Change Account Password: In order to enhance the security of your account, we strongly recommend changing your account password immediately. Ensure that the new password is unique and not used for any other online platforms. 5. Monitor Account Activity: Regularly monitor your account activity in the upcoming months for any suspicious transactions. If you notice anything unusual, please report it to us immediately. Remember, as a valued client, you are protected under [Your Company Name]'s fraud protection policy. Rest assured that we will make every effort to rectify this situation promptly while keeping you informed throughout the process. We understand the inconvenience and frustration caused by this fraudulent activity and apologize for any distress it has caused. Our dedicated team is working around the clock to resolve this matter and minimize any further impact on your account. Please do not hesitate to contact us at [Customer Support Email Address] or [Customer Support Number]. We are here to assist you and provide any necessary guidance throughout this difficult situation. Thank you for your immediate attention to this matter. We appreciate your cooperation and look forward to resolving this issue swiftly. Sincerely, [Your Name] [Your Title] [Your Company Name]
Connecticut Sample Letter for Fraudulent Charges against Client's Account
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