[Your Name] [Your Address] [City, State, ZIP] [Email Address] [Phone Number] [Date] [Recipient's Name] [Recipient's Address] [City, State, ZIP] Subject: Confirmation of Telephone Report of Problem Dear [Recipient's Name], I am writing this letter to confirm the telephone report I made earlier regarding a problem that requires immediate attention. During our conversation earlier today, I spoke with one of your representatives, who assured me that this matter will be resolved promptly. I would like to provide a detailed description of the problem for your reference. Firstly, I have been experiencing constant disruptions in my landline connection for the past two weeks. The line quality is often poor, with static and crackling sounds making it difficult to hear the other party clearly. Moreover, there have been instances where the line completely disconnected mid-conversation, causing inconvenience and frustration. Furthermore, I have noticed intermittent issues with the internet connection provided by your company. The speed has significantly decreased, resulting in slower download and upload times. This has greatly affected my ability to work efficiently and meet deadlines. In addition to the connectivity issues, there have been discrepancies in my monthly bill. I have been billed for services that were not availed or authorized by me. This is a matter of concern as it not only affects my budget but also raises questions regarding the accuracy of the billing system. Considering the longevity and severity of the described problems, I kindly request a thorough investigation into these matters and a resolution at the earliest convenience. I trust that your company values customer satisfaction and will take immediate steps to rectify the situation. Please provide me with a written acknowledgement of this letter, including a summary of the reported issues and a detailed plan of action to address each one. Additionally, I would appreciate regular updates on the progress made in resolving these problems. I expect timely and effective resolution, as any further delay may compel me to explore alternative service providers. However, I hope that will not be necessary, and we can maintain a mutually beneficial business relationship going forward. Thank you for your prompt attention to this matter. I look forward to your prompt response and the swift resolution of the reported issues. Yours sincerely, [Your Name]