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Include copies of any documents regarding your problem, such as receipts, warranties, repair orders, contracts and so forth. Be reasonable, not angry or threatening, in your letter. Remember, the person reading your letter may not be directly responsible for your problem, and can possibly help resolve it.
Ensure that the tone of the letter is correct. Provide evidence of your complaint. Provide details of what it is you want. Think seriously about the threat of legal action.
Information To Include in Your Letter Give the basics. Tell your story. Tell the company how you want to resolve the problem. Be reasonable. File your complaint. Your Address. Your City, State, Zip Code. [Your email address, if sending by email] Date.
When writing a complaint letter you should: describe your problem and the outcome you want. include key dates, such as when you purchased the goods or services and when the problem occurred. identify what action you've already taken to fix the problem and what you will do if you and the seller cannot resolve the problem.
Dear Sir or Madam, I am a regular diner at your restaurant on Madison Avenue. I am writing to express my discontent with the meal that I and my family had at your restaurant last Thursday. I am hoping that you would take the necessary action to improve your food quality and maintain your reputation.
Avoid jargon, pretentious language and using legal / technical terms. They may seem common place to you but they can be confusing and intimidating to customers.
Make sure that you are reasonable in requesting a specific action. Include copies of any documents regarding your problem, such as receipts, warranties, repair orders, contracts and so forth. Be reasonable, not angry or threatening, in your letter.