District of Columbia Sample Letter for Follow-up on Duplicate Order

• Category: Letters - Nonlegal - Follow-Up
• State: Multi-State
• Control #: US-0246LR
• Format: Word; Rich Text

Description

Sample Letter for Follow-up on Duplicate Order [Your Name] [Your Address] [City, State, ZIP Code] [Email Address] [Phone Number] [Date] [Recipient's Name] [Recipient's Address] [City, State, ZIP Code] Subject: Follow-up on Duplicate Order — [Order Number] Dear [Recipient's Name], I hope this letter finds you well. I am writing to address an issue concerning a duplicate order I recently received from [Company Name], which pertains to order number: [Order Number]. Firstly, I would like to express my gratitude for the prompt processing of my initial order with your company. However, upon receiving the package, I discovered that it contained two identical sets of the items I had purchased. As per your organization's policies and procedures, I am obliged to notify you of this mistake and seek clarification on the best course of action. To provide you with a comprehensive overview of the situation, I enclose copies of the original order confirmation, the duplicate delivery note, and the packaging slip. These documents should assist you in verifying the discrepancy. The items received are as follows: [List the items received in duplicate]. I kindly request your assistance in rectifying this situation promptly. Considering the nature of the error, I would appreciate a refund for the duplicate items or an appropriate adjustment to my account. Additionally, I am willing to arrange for the return of the duplicate order at your convenience. Please advise me on the necessary steps I should take to facilitate the return. Moreover, I would like to emphasize the importance of addressing this matter urgently, as it has caused inconvenience and financial implications on my end. I have always had a positive impression of your company's commitment to customer satisfaction, and I trust that you will handle this matter with utmost professionalism. In the event that I do not receive a satisfactory resolution within [reasonable time frame, e.g., ten working days], I may have to explore alternative measures to protect my rights as a consumer. However, I remain optimistic that we can resolve this matter amicably. I appreciate your attention to this issue and anticipate a prompt resolution. If you require any further information or documents, please do not hesitate to contact me at [phone number] or [email address]. Thank you for your understanding. Yours sincerely, [Your Name]

[Your Name] [Your Address] [City, State, ZIP Code] [Email Address] [Phone Number] [Date] [Recipient's Name] [Recipient's Address] [City, State, ZIP Code] Subject: Follow-up on Duplicate Order — [Order Number] Dear [Recipient's Name], I hope this letter finds you well. I am writing to address an issue concerning a duplicate order I recently received from [Company Name], which pertains to order number: [Order Number]. Firstly, I would like to express my gratitude for the prompt processing of my initial order with your company. However, upon receiving the package, I discovered that it contained two identical sets of the items I had purchased. As per your organization's policies and procedures, I am obliged to notify you of this mistake and seek clarification on the best course of action. To provide you with a comprehensive overview of the situation, I enclose copies of the original order confirmation, the duplicate delivery note, and the packaging slip. These documents should assist you in verifying the discrepancy. The items received are as follows: [List the items received in duplicate]. I kindly request your assistance in rectifying this situation promptly. Considering the nature of the error, I would appreciate a refund for the duplicate items or an appropriate adjustment to my account. Additionally, I am willing to arrange for the return of the duplicate order at your convenience. Please advise me on the necessary steps I should take to facilitate the return. Moreover, I would like to emphasize the importance of addressing this matter urgently, as it has caused inconvenience and financial implications on my end. I have always had a positive impression of your company's commitment to customer satisfaction, and I trust that you will handle this matter with utmost professionalism. In the event that I do not receive a satisfactory resolution within [reasonable time frame, e.g., ten working days], I may have to explore alternative measures to protect my rights as a consumer. However, I remain optimistic that we can resolve this matter amicably. I appreciate your attention to this issue and anticipate a prompt resolution. If you require any further information or documents, please do not hesitate to contact me at [phone number] or [email address]. Thank you for your understanding. Yours sincerely, [Your Name]