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Submitting a Complaint Against Healthcare Facilities (Except Substance Abuse (Chemical Dependency) Treatment or Narcotic or Opioid Treatment Facilities) Complaint hotline: 1-800-458-9858, Option 5. Email: hfc.complaints@hhs.texas.gov. Fax: 833-709-5735. Mailing address: Health and Human Services Commission.
Writing an Effective Complaint The effective com- plaint letter is written to the Chief Executive Officer of the hospital or health plan and has four ele- ments: 1) a compliment, 2) detailed description of the event, 3) expression of disappointment, and 4) a proposed resolution.
How to Create a Good Complaint Letter Address the recipient of the letter: ... Describe the problem and your desired outcome: ... Specify key dates that the recipient should know about: ... Identify the actions taken to fix the problem: ... Request for a response within a reasonable time:
Some common reasons for patient complaints include: Incorrect, missed or delayed diagnosis. Delayed treatment.
Some tips for an effective complaint include: Provide as much evidence as possible, but make sure you have copies of any evidence you send to the hospital. ... Keep your complaint succinct and to the point. ... Highlight issues that other organizations, such as state regulators or the media, are likely to care about.
Physicians licensed in the District must self-report in writing to the Board of Medicine within sixty (60) days of occurrence all judgments in medical malpractice suits and confidential settlements paid on their behalf on medical malpractice claims by an insurer or other entity, and any discipline imposed by a health ...
Tips for writing a successful complaint letter Structure. ... Address the letter to a real person. ... Be honest and straightforward. ... Maintain a firm but respectful tone, and avoid aggressive, accusing language. ... Include your contact information. ... Tell them what you want. ... Do not threaten action. ... Keep copies and records.