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The OAG Office of Consumer Protection (OCP) works on behalf of consumers to address deceptive and unethical practices by businesses and landlords. OCP investigates potential violations of the DC consumer protection laws, and when appropriate, files civil enforcement actions.
The District of Columbia's general consumer protection law, which prohibits a wide variety of deceptive and unconscionable business practices, is called the Consumer Protection Procedures Act or ?CPPA.? It is codified at DC Official Code §§ 28-3901 to 28-3913.
Visit dcdmv.scoutcms.com/submitcomplaint to file a report with the DC DMV's Office of Service Integrity. Once received and reviewed DC DMV's Office of Service Integrity may reach back out to you if more information is needed. Please be as thorough as possible with details and descriptions.
If possible, call the company's toll free number. Look for it on any papers you have received from the company, or try directory assistance at 1(800) 555-1212. Check the product label or warranty. To find a DC business, call the Department of Consumer and Regulatory Affairs (DCRA) at (202) 442-4400.
The District of Columbia's general consumer protection law, which prohibits a wide variety of deceptive and unconscionable business practices, is called the Consumer Protection Procedures Act or ?CPPA.? It is codified at DC Official Code §§ 28-3901 to 28-3913.
File a complaint with your local consumer protection office. Notify the Better Business Bureau (BBB) in your area about your problem. The BBB tries to resolve complaints against companies. If you think you may have experienced a scam, report it to the FTC.
If you need assistance submitting your consumer complaint, please contact the Consumer Complaint Hotline at 202-442-9828 or email consumer.protection@dc.gov.