Dear [Customer's Name], We hope this message finds you well. We are writing to inform you about an unfortunate accounting error that occurred on our end, regarding your recent transaction. We regret to inform you that there was a mistake in the calculation of your invoice, resulting in an overcharge/undercharge for the products/services you acquired from our company. First and foremost, we sincerely apologize for any inconvenience this may have caused you. At [Company Name], we strive to provide excellent service and accurate billing to our valued customers, and we deeply regret that we fell short of your expectations in this instance. Upon discovering the error, our accounting team immediately took action to rectify the mistake and ensure the accuracy of our records. We have carefully reviewed your account and have recalculated the amount owed to reflect the correct figure. The corrected invoice amount is $[Corrected Amount], which we kindly request you to consider. To further compensate for any inconvenience caused, we have taken the liberty to include a discount of [Discount Percentage/Amount] off your next purchase with us. It is our way of expressing our gratitude for your understanding and patience during this process. We pride ourselves on our commitment to transparency and accountability, and we have implemented additional measures to prevent such errors from occurring in the future. Rest assured that we have addressed this issue internally and have taken steps to improve our accounting procedures. In the interest of providing exceptional customer service, we have attached the revised invoice for your reference. If you have any questions or concerns regarding the corrected amount or any other matter, please feel free to contact our customer support team at [Customer Support Contact Details]. Our dedicated team is available [Working Hours/24/7] to assist you promptly and address any inquiries you may have. Once again, we sincerely apologize for this accounting error and any inconvenience it may have caused. We appreciate your understanding and value your continued patronage. Please accept our gratitude for your patience and cooperation in resolving this matter, and we look forward to serving you with the utmost professionalism in all your future interactions with us. Thank you for being our valued customer. Yours sincerely, [Your Name] [Your Title/Position] [Company Name] [Company Contact Details] Keywords: Delaware, sample letter, apology, customer, accounting error, mistake, invoice, overcharge, undercharge, accuracy, billing, service, exceptional customer service, transparency, accountability, improved procedures, customer support, understanding, patronage, professionalism.
Dear [Customer's Name], We hope this message finds you well. We are writing to inform you about an unfortunate accounting error that occurred on our end, regarding your recent transaction. We regret to inform you that there was a mistake in the calculation of your invoice, resulting in an overcharge/undercharge for the products/services you acquired from our company. First and foremost, we sincerely apologize for any inconvenience this may have caused you. At [Company Name], we strive to provide excellent service and accurate billing to our valued customers, and we deeply regret that we fell short of your expectations in this instance. Upon discovering the error, our accounting team immediately took action to rectify the mistake and ensure the accuracy of our records. We have carefully reviewed your account and have recalculated the amount owed to reflect the correct figure. The corrected invoice amount is $[Corrected Amount], which we kindly request you to consider. To further compensate for any inconvenience caused, we have taken the liberty to include a discount of [Discount Percentage/Amount] off your next purchase with us. It is our way of expressing our gratitude for your understanding and patience during this process. We pride ourselves on our commitment to transparency and accountability, and we have implemented additional measures to prevent such errors from occurring in the future. Rest assured that we have addressed this issue internally and have taken steps to improve our accounting procedures. In the interest of providing exceptional customer service, we have attached the revised invoice for your reference. If you have any questions or concerns regarding the corrected amount or any other matter, please feel free to contact our customer support team at [Customer Support Contact Details]. Our dedicated team is available [Working Hours/24/7] to assist you promptly and address any inquiries you may have. Once again, we sincerely apologize for this accounting error and any inconvenience it may have caused. We appreciate your understanding and value your continued patronage. Please accept our gratitude for your patience and cooperation in resolving this matter, and we look forward to serving you with the utmost professionalism in all your future interactions with us. Thank you for being our valued customer. Yours sincerely, [Your Name] [Your Title/Position] [Company Name] [Company Contact Details] Keywords: Delaware, sample letter, apology, customer, accounting error, mistake, invoice, overcharge, undercharge, accuracy, billing, service, exceptional customer service, transparency, accountability, improved procedures, customer support, understanding, patronage, professionalism.
