Delaware Sample Letter for Follow-up on Duplicate Order

• Category: Letters - Nonlegal - Follow-Up
• State: Multi-State
• Control #: US-0246LR
• Format: Word; Rich Text

Description

Sample Letter for Follow-up on Duplicate Order Subject: Re: Follow-up on Duplicate Order — Urgent Response Required Dear [Customer's Name], I hope this letter finds you well. We wanted to reach out to you regarding an issue that has come to our attention concerning a recent order you placed with us. It has come to our notice that there may have been a duplicate order placed in your name. At [Company Name], we value the satisfaction of our customers and strive to provide excellent service. We understand that receiving duplicate orders can be inconvenient, and we sincerely apologize for any inconvenience this may have caused you. Upon investigating the matter, we found that two identical orders, with the same order number [#XXX], were placed within a close timeframe. Our system may have experienced a technical glitch or miscommunication during the order processing. Rest assured, we have taken immediate measures to rectify this issue and prevent any reoccurrence. To resolve this matter promptly and ensure a hassle-free experience for you, we kindly request your cooperation in the following manner: 1. If you have received both orders, we request that you kindly return the duplicate order. We will provide you with a prepaid shipping label, ensuring that there are no additional costs for you. 2. Please check your bank or credit card statement to ensure that only one payment has been processed. If you notice any irregularities or discrepancies, please notify us immediately, and we will take necessary steps to rectify the situation promptly. 3. If you have already returned the duplicate order, kindly provide us with the tracking details so that we may monitor its progress and initiate a refund or adjustment accordingly. We understand the importance of a seamless shopping experience, and we genuinely regret any inconvenience this situation may have caused. Your satisfaction is our top priority, and we assure you that our team is working diligently to prevent such occurrences in the future. Please note that addressing this matter urgently is paramount to ensure a swift resolution. Therefore, we kindly request you to respond to this email within the next [number of days] so that we can take appropriate action at the earliest. Once again, we apologize for any inconvenience caused by this duplicate order and appreciate your patience and cooperation. Should you have any further questions or concerns, please do not hesitate to contact our customer service department at [phone number] or email us at [email address]. Thank you for choosing [Company Name]. We value your patronage and look forward to serving you with utmost care in the future. Warm regards, [Your Name] [Your Title/Position] [Company Name] [Contact Information]

Subject: Re: Follow-up on Duplicate Order — Urgent Response Required Dear [Customer's Name], I hope this letter finds you well. We wanted to reach out to you regarding an issue that has come to our attention concerning a recent order you placed with us. It has come to our notice that there may have been a duplicate order placed in your name. At [Company Name], we value the satisfaction of our customers and strive to provide excellent service. We understand that receiving duplicate orders can be inconvenient, and we sincerely apologize for any inconvenience this may have caused you. Upon investigating the matter, we found that two identical orders, with the same order number [#XXX], were placed within a close timeframe. Our system may have experienced a technical glitch or miscommunication during the order processing. Rest assured, we have taken immediate measures to rectify this issue and prevent any reoccurrence. To resolve this matter promptly and ensure a hassle-free experience for you, we kindly request your cooperation in the following manner: 1. If you have received both orders, we request that you kindly return the duplicate order. We will provide you with a prepaid shipping label, ensuring that there are no additional costs for you. 2. Please check your bank or credit card statement to ensure that only one payment has been processed. If you notice any irregularities or discrepancies, please notify us immediately, and we will take necessary steps to rectify the situation promptly. 3. If you have already returned the duplicate order, kindly provide us with the tracking details so that we may monitor its progress and initiate a refund or adjustment accordingly. We understand the importance of a seamless shopping experience, and we genuinely regret any inconvenience this situation may have caused. Your satisfaction is our top priority, and we assure you that our team is working diligently to prevent such occurrences in the future. Please note that addressing this matter urgently is paramount to ensure a swift resolution. Therefore, we kindly request you to respond to this email within the next [number of days] so that we can take appropriate action at the earliest. Once again, we apologize for any inconvenience caused by this duplicate order and appreciate your patience and cooperation. Should you have any further questions or concerns, please do not hesitate to contact our customer service department at [phone number] or email us at [email address]. Thank you for choosing [Company Name]. We value your patronage and look forward to serving you with utmost care in the future. Warm regards, [Your Name] [Your Title/Position] [Company Name] [Contact Information]