Delaware Services Agreement between PCSupport.com, Inc. and Go Figure Technology

• Category: Corporations - Public - Services
• State: Multi-State
• Control #: US-EG-9418
• Format: Word; Rich Text

Description

Services Agreement between PCSupport.com, Inc. and Go Figure Technology, Inc. dated January 7, 2000. 18 pages. Delaware Services Agreement between PCSupport.com, Inc. and Go Figure Technology Introduction: The Delaware Services Agreement is a legally binding contract established between PCSupport.com, Inc. (referred to as "Support") and Go Figure Technology (referred to as "Go Figure"). This agreement outlines the terms and conditions under which Support will provide various services to Go Figure, ensuring a mutually beneficial business relationship. Key Terms and Scope of Services: 1. Services Provided: Support agrees to provide a wide range of services to Go Figure, including but not limited to technical support, software development, system maintenance, troubleshooting, software updates, and consultations. 2. Service Level Agreement (SLA): The agreement specifies the expected service levels, response times, and resolution times for different service categories. It ensures that Support will promptly address any technical issues or requests raised by Go Figure and strive to meet predefined performance metrics. 3. Duration: The agreement defines the duration for which the services will be provided, typically starting on the effective date and continuing until termination by either party. It may also include provisions for automatic renewal or termination notices. 4. Fees and Payment Terms: The agreement outlines the agreed-upon fees for the services rendered by Support. Payment terms, including the frequency of invoicing, due dates, and methods of payment, are also detailed. It may further mention penalties for late payments or non-payment. 5. Intellectual Property: This section clarifies the ownership and rights of intellectual property (IP) associated with the services provided. It explicitly states that all pre-existing IP remains with the respective parties and defines any IP created during the agreement's duration. 6. Confidentiality: Support acknowledges the importance of safeguarding Go Figure's confidential information. This clause ensures that any non-public data, trade secrets, or proprietary information shared in the course of providing services will be kept confidential and not disclosed to any third party. 7. Limitations of Liability: Both parties agree to limit their liability for any potential damages arising from services rendered. This clause sets the maximum liability amount and may also specify exceptions to such limitations, such as willful misconduct or gross negligence. Types of Delaware Services Agreements between PCSupport.com, Inc. and Go Figure Technology: 1. Technical Support Services Agreement: This agreement specifically pertains to the provision of technical support services by Support. It outlines the scope of support, service hours, escalation procedures, and resolution times. It is suitable for ongoing technical assistance. 2. Software Development Services Agreement: This type of agreement focuses on the development and delivery of customized software solutions by Support. It covers specifications, milestones, acceptance criteria, intellectual property, and any ongoing maintenance or support obligations. 3. Consultancy Services Agreement: When Support offers consultancy services to Go Figure, this agreement defines the nature of consultancy, the scope of services, responsibilities, and any deliverables. It may also outline the confidentiality and intellectual property aspects relevant to consultancy work. Note: The specific types of agreements may vary depending on the nature, size, and unique requirements of the partnership between PCSupport.com, Inc. and Go Figure Technology. It's important to consult legal professionals or attorneys to craft a Delaware Services Agreement tailored to the specific needs of both parties involved.

Delaware Services Agreement between PCSupport.com, Inc. and Go Figure Technology Introduction: The Delaware Services Agreement is a legally binding contract established between PCSupport.com, Inc. (referred to as "Support") and Go Figure Technology (referred to as "Go Figure"). This agreement outlines the terms and conditions under which Support will provide various services to Go Figure, ensuring a mutually beneficial business relationship. Key Terms and Scope of Services: 1. Services Provided: Support agrees to provide a wide range of services to Go Figure, including but not limited to technical support, software development, system maintenance, troubleshooting, software updates, and consultations. 2. Service Level Agreement (SLA): The agreement specifies the expected service levels, response times, and resolution times for different service categories. It ensures that Support will promptly address any technical issues or requests raised by Go Figure and strive to meet predefined performance metrics. 3. Duration: The agreement defines the duration for which the services will be provided, typically starting on the effective date and continuing until termination by either party. It may also include provisions for automatic renewal or termination notices. 4. Fees and Payment Terms: The agreement outlines the agreed-upon fees for the services rendered by Support. Payment terms, including the frequency of invoicing, due dates, and methods of payment, are also detailed. It may further mention penalties for late payments or non-payment. 5. Intellectual Property: This section clarifies the ownership and rights of intellectual property (IP) associated with the services provided. It explicitly states that all pre-existing IP remains with the respective parties and defines any IP created during the agreement's duration. 6. Confidentiality: Support acknowledges the importance of safeguarding Go Figure's confidential information. This clause ensures that any non-public data, trade secrets, or proprietary information shared in the course of providing services will be kept confidential and not disclosed to any third party. 7. Limitations of Liability: Both parties agree to limit their liability for any potential damages arising from services rendered. This clause sets the maximum liability amount and may also specify exceptions to such limitations, such as willful misconduct or gross negligence. Types of Delaware Services Agreements between PCSupport.com, Inc. and Go Figure Technology: 1. Technical Support Services Agreement: This agreement specifically pertains to the provision of technical support services by Support. It outlines the scope of support, service hours, escalation procedures, and resolution times. It is suitable for ongoing technical assistance. 2. Software Development Services Agreement: This type of agreement focuses on the development and delivery of customized software solutions by Support. It covers specifications, milestones, acceptance criteria, intellectual property, and any ongoing maintenance or support obligations. 3. Consultancy Services Agreement: When Support offers consultancy services to Go Figure, this agreement defines the nature of consultancy, the scope of services, responsibilities, and any deliverables. It may also outline the confidentiality and intellectual property aspects relevant to consultancy work. Note: The specific types of agreements may vary depending on the nature, size, and unique requirements of the partnership between PCSupport.com, Inc. and Go Figure Technology. It's important to consult legal professionals or attorneys to craft a Delaware Services Agreement tailored to the specific needs of both parties involved.