[Your Name] [Your Address] [City, State, ZIP Code] [Email Address] [Phone Number] [Date] [Customer's Name] [Customer's Address] [City, State, ZIP Code] Subject: Refusal to Accept Late Return of Merchandise Dear [Customer's Name], I hope this letter finds you well. I am writing in response to your recent request to return merchandise that was purchased from our store located in the beautiful state of Florida. However, I regret to inform you that we are unable to accept the late return of the merchandise in question. At [Store Name], we prioritize customer satisfaction and pride ourselves on maintaining a high level of service. To ensure a fair and consistent policy, we have implemented guidelines for merchandise returns, which are outlined in the terms and conditions provided to all customers at the point of purchase. It is important for you to review these policies before making a purchase. Upon thoroughly reviewing your request, we have identified that the return falls outside the specified timeframe mentioned in our return policy. Our policy clearly states that merchandise can only be returned within [number of days] days from the date of purchase. Unfortunately, as it has exceeded this timeframe, we cannot accept the return. We understand that circumstances may arise that prevent customers from returning items promptly. However, as a business, we have established policies in order to maintain fairness to all customers. Adhering to these policies allows us to effectively manage our inventory, ensure quality control, and keep our prices affordable. We value your patronage and appreciate your continued support. If you have any further questions or require assistance with any other matter, please do not hesitate to contact our customer service team at [Customer Service Number]. We are here to provide you with any information or support you may need. Thank you for your understanding in this matter. We look forward to serving you in the future and hope to provide you with a more satisfactory experience. Yours sincerely, [Your Name] [Your Title] [Store Name] [Store Address] [City, State, ZIP Code]