Florida Sample Letter for Apology and Proposal on Over shipped Merchandise: [Your Name] [Your Address] [City, State, ZIP Code] [Email Address] [Phone Number] [Date] [Recipient's Name] [Recipient's Title] [Company Name] [Company Address] [City, State, ZIP Code] Subject: Apology and Proposal for Over shipped Merchandise Dear [Recipient's Name], I hope this letter finds you in good health. I am writing to sincerely apologize for the recent oversight in our shipping department, resulting in the over shipment of merchandise to your company. We deeply regret any inconvenience or disruption this may have caused to your operations and assure you that we are taking immediate steps to rectify the situation. First and foremost, please allow me to express my apologies for any inconvenience caused by our mistake. We understand that this over shipment could not only create logistical challenges for your company but also an unnecessary financial burden. Rest assured, we take full responsibility for our error and are committed to making it right. To resolve this issue promptly, we have devised a comprehensive proposal that aims to alleviate any negative impact on your business and ensure fair compensation for the over shipped merchandise. Our proposed steps for resolution are as follows: 1. Immediate Apology: We want to reiterate our genuine apology for this oversight and assure you of our commitment to rectifying it promptly. 2. Merchandise Return: We kindly request that you provide us with the specifics of the over shipped merchandise, including item quantity and description, so we can make arrangements for its return. Our logistics team will handle all shipping arrangements, and you will not incur any costs associated with the return process. 3. Financial Compensation: Recognizing the inconvenience and potential costs incurred by your company, we propose offering you a credit equivalent to the full value of the over shipped merchandise. This credit can be applied toward any future purchases from our company, and we are happy to extend its validity period to accommodate your business needs. 4. Enhanced Quality Control Measures: To prevent similar errors in the future, we will be implementing additional quality control measures within our shipping department. This includes more thorough checks, increased staff training, and the implementation of a stringent oversight process to minimize the chances of over shipment recurring. Please accept this proposal as a demonstration of our sincere commitment to rectifying this error promptly and ensuring a seamless business relationship moving forward. We highly value your partnership and assure you that this oversight is not reflective of our usual standards. I kindly request that you respond to this letter at your earliest convenience, confirming your acceptance of our proposed resolution or suggesting any modifications you deem necessary. We want to ensure that you are completely satisfied with the steps we are taking to address this situation. Once again, please accept our sincerest apologies for any disruptions or inconveniences resulting from this incident. We remain dedicated to providing your company with top-notch products and exceptional customer service. Thank you for your understanding and cooperation. We look forward to your prompt response. Sincerely, [Your Name]