The Georgia Master Services Agreement (MSA) for Information Technology Infrastructure Support Services is a contractual agreement between the state of Georgia and a vendor or service provider. This agreement outlines the terms and conditions under which the vendor will provide IT infrastructure support services to the state of Georgia. The MSA covers various types of IT infrastructure support services, including but not limited to: 1. Network Support Services: This includes the design, implementation, monitoring, and maintenance of the state's network infrastructure. It involves activities like network configuration, troubleshooting, performance optimization, and security management. 2. Server Support Services: This involves the installation, configuration, and management of server hardware and software. It includes tasks like server provisioning, system updates and patches, server monitoring, and backup and recovery. 3. Storage Support Services: This comprises the management of data storage infrastructure, including storage area networks (Sans), network-attached storage (NAS), and other storage devices. It includes activities like capacity planning, data backup and recovery, and storage performance optimization. 4. Database Support Services: This involves the administration of databases used by the state of Georgia. It includes tasks like database installation and configuration, data migration, database backup and recovery, performance tuning, and security management. 5. Security Support Services: This category covers the implementation and management of IT security measures within the state's infrastructure. It includes tasks such as firewall management, intrusion detection and prevention, vulnerability scanning, security incident response, and security policy enforcement. 6. Help Desk Support Services: This includes the provision of technical assistance to end-users, addressing their IT-related queries and troubleshooting issues. It may involve remote or on-site support, ticket management, user training, and service desk management. The Georgia MSA for Information Technology Infrastructure Support Services provides a framework for procurement and delivery of these services. It outlines the terms and conditions related to pricing, payment, service levels, performance monitoring and reporting, intellectual property rights, confidentiality, dispute resolution, and termination. By entering into this MSA, the state of Georgia ensures a standardized approach to IT infrastructure support services, allowing for efficient and cost-effective delivery of support services across various state agencies and departments.
Georgia Master Services Agreement for Information Technology Infrastructure Support Services
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How to fill out Georgia Master Services Agreement For Information Technology Infrastructure Support Services?
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