[Your Name] [Your Address] [City, State, ZIP] [Email Address] [Phone Number] [Date] [Recipient's Name] [Recipient's Designation] [Company Name] [Street Address] [City, State, ZIP] Subject: Confirmation of Telephone Report of Problem Dear [Recipient's Name], I hope this letter finds you well. I am writing to formally confirm the telephonic report I made earlier today regarding a problem I encountered with [specific issue or service] on [date]. This accounts for the [type of Guam Sample Letter for Confirmation of Telephone Report of Problem] I am submitting. Firstly, I am grateful for the prompt attention and assistance provided by your representative, [representative's name], during our conversation. I would like to reiterate the details of the issue discussed: 1. Date and Time of Report: [Date/Time] 2. Nature of Problem: [Briefly describe the problem you encountered] 3. Incident Details: [Provide a comprehensive account of the incident, including any relevant details, conversations or actions taken] 4. Reference Number/Case ID: [If provided, include any reference numbers or case IDs related to the issue] Furthermore, during our call, it was mutually agreed upon that the next steps would be as follows: 1. Investigation and identification of the root cause of the issue. 2. Relevant department or team responsible for resolving the problem. 3. Expected timeline for resolution. 4. Any additional follow-up actions or information required from my end. I kindly request your utmost attention to this matter, as [briefly explain the impact of the problem on you or your business]. I trust that your team will handle this situation efficiently and will communicate updates promptly. Please acknowledge the receipt of this letter and provide me with a written confirmation of the telephonic report. I request that you include the following details in your response: 1. Date and time of receipt. 2. Confirmation/reference number assigned to this complaint. 3. Timeline for resolution. 4. Any necessary steps or actions required from my end. Should there be any delays or changes to the resolution timeframe, I kindly request you to inform me promptly. I value your commitment to resolving customer issues and believe that together, we can effectively address this concern. Thank you for your prompt attention to this matter. I look forward to your timely response and a satisfactory resolution to the problem I encountered. Yours sincerely, [Your Name]