Subject: Apology and Proposal for Over shipped Merchandise Dear [Recipient's Name], I hope this letter finds you in good health and high spirits. First and foremost, I would like to extend my sincerest apologies for the inconvenience caused due to the over shipping of merchandise to your esteemed company. We deeply regret any inconvenience caused due to this unintentional oversight. Understanding the value of your time and resources, we assure you that steps have been taken to rectify this situation promptly. Our team has been diligently working to investigate the matter and identify the root cause of this error to prevent any future recurrence. To rectify this, we propose the following steps: 1. Immediate shipment recall: We have taken immediate action to recall the over shipped merchandise. Our logistics department is working round the clock to ensure the prompt retrieval of the surplus items. 2. Timely refund: As a gesture of goodwill, we promise to initiate an immediate refund for the over shipped merchandise. You can expect the refund to be processed within [timeframe], directly to the original payment method used. 3. Compensation offer: To compensate for any inconvenience caused, we would like to propose [offer compensation details]. We truly value our business relationship and strive to maintain your utmost satisfaction as our valued customer. Furthermore, we have thoroughly reviewed our internal processes to prevent any recurrence of over shipping incidents. We are implementing enhanced quality control measures, including additional purchase order reviews and system checks, to ensure accurate order fulfillment. Your satisfaction is our top priority, and we appreciate your understanding and patience in this matter. We are confident that our proposed solutions will not only address the current situation but also contribute to maintaining a long-lasting, mutually beneficial partnership. We kindly request your consent to proceed with the recall and other necessary arrangements. Additionally, we are open to discussing any suggestions or concerns you may have to further improve our services. Once again, please accept our heartfelt apologies for any inconvenience caused. We genuinely appreciate your support and understanding throughout this unfortunate incident. Thank you for your patience, and we look forward to continuing our successful business collaboration. Should you require any further assistance or have any questions, please do not hesitate to contact us directly. Sincerely, [Your Name] [Your Title] [Your Company Name] [Contact Information]
Guam Sample Letter for Apology and Proposal on Overshipped Merchandise
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