Dear [Customer Name], Thank you for reaching out to us regarding your request for service on your expired warranty for your [Product Name]. We appreciate your continued support and value your trust in our company. We understand that your warranty has expired, and we recognize the importance of addressing your concerns promptly. At Guam Services, we strive to provide exceptional customer service even after the warranty period has ended. To ensure we fully understand the issue you are experiencing, we kindly request that you provide us with additional details about the problem you are facing with your [Product Name]. This will enable us to assess if the issue can still be covered by a possible extension of your warranty or if it requires a service maintenance package. As per our company policy, expired warranties are typically not eligible for free repair or replacement. However, we offer several options to assist you in resolving the issue you are facing: 1. Extended Warranty Options: We have various extended warranty plans available that can provide coverage for your [Product Name] beyond the original warranty period. These plans are designed to suit different requirements and offer peace of mind in case of any future issues. 2. Service Maintenance Package: We offer comprehensive service maintenance packages that can cover the costs of repairs, servicing, and even replacement parts for your [Product Name]. These packages are available at competitive prices and can be customized to cater to your specific needs. We recommend reviewing the terms and conditions of these options to determine the best solution for your situation. Should you wish to avail yourself of these services or require further information, please don't hesitate to contact us at [Customer Service Number] or by replying to this email. Once again, we apologize for any inconvenience caused by the expired warranty and appreciate your understanding. We are committed to resolving this matter promptly and ensuring your satisfaction as a valued customer. Thank you for choosing Guam Services, and we look forward to assisting you further. Sincerely, [Your Name] [Your Title] Guam Services