Subject: Guam Sample Letter for Reply to Letter Concerning Inquiry of Cancelled Coverage Dear [policyholder's Name], I hope this letter finds you in good health and high spirits. I am writing in response to your recent inquiry regarding the cancellation of your coverage with [Insurance Company Name]. I understand the concern this situation has caused, and I would like to provide you with a detailed explanation of the circumstances of the cancellation. Firstly, I apologize for any inconvenience or confusion this cancellation may have caused. I assure you that our primary objective is to ensure the utmost satisfaction and peace of mind for all our policyholders. I understand that having your coverage terminated unexpectedly can be distressing, and I want to address your concerns and provide you with the necessary information. Upon a thorough review of our records, it was discovered that your coverage was cancelled due to non-payment of premiums. As per the terms and conditions of our policy agreement, timely premium payment is vital to maintain continuous coverage. Unfortunately, we did not receive the payment for the premium due on [insert date], despite our consistent efforts to remind you about the outstanding amount through written communication and phone calls. However, I would like to emphasize our commitment to resolve this matter and reinstate your coverage promptly. We understand that oversight or unforeseen circumstances may have played a role, and we empathize with such situations. To rectify this situation, I kindly request you to arrange for the payment of the outstanding premium, along with any associated late fees. Once the payment is received, we will reinstate your coverage effective from the date of cancellation. You will receive a confirmation letter along with the updated policy documents enclosing the details of your reinstated coverage. Please note that it is crucial to act swiftly to avoid any lapse in coverage. In the event of a claim during the period of cancellation, it may not be eligible for reimbursement unless coverage is reinstated. We genuinely value your continued business and would appreciate the opportunity to restore your confidence in our services. For your convenience, I have attached the payment details and the steps to follow to process the payment. If you have any questions, require further clarification, or need assistance, please feel free to contact our customer service department at [customer service contact details]. Our dedicated team will be ready to assist you and address any concerns you may have. We sincerely regret any inconvenience caused and appreciate your understanding in this matter. Thank you for your attention to this issue, and we look forward to reinstating your coverage swiftly. Warm regards, [Your Name] [Your Title] [Your Company Name]