Dear [Employee's Name], I would like to acknowledge and address your recent complaint regarding smoking in the workplace. Your feedback is important to us, and we strive to provide a healthy and comfortable environment for all of our employees. First and foremost, I want to assure you that we take this matter seriously and are committed to adhering to all relevant health and safety regulations, including those related to smoking. It is our responsibility to ensure the well-being and comfort of our employees while maintaining a respectful and productive work atmosphere. Upon receiving your complaint, we conducted a thorough investigation to determine the extent of the issue and any existing violations. We take note of your concerns and understand the potential impact on employees who do not smoke or who are sensitive to second-hand smoke. Based on the findings of our investigation, we have implemented several measures to address this concern effectively. These measures include: 1. Designated Smoking Areas: In accordance with the state regulations, we have established designated smoking areas away from workspaces. These areas are equipped with appropriate signage and designated ashtrays. 2. Policy Reminder: We have reminded all employees about our existing smoking policy, which strictly prohibits smoking in non-designated areas. We reemphasized the importance of adhering to this policy to all staff members. 3. Improved Ventilation: We have initiated upgrades to our ventilation system to further limit the spread of smoke and maintain a healthier workplace environment. 4. Employee Education: We plan to organize a series of educational sessions on the effects of smoking, both for smokers and non-smokers. These sessions will raise awareness about the potential health risks and encourage a supportive environment for those looking to quit smoking. We sincerely apologize for any inconvenience caused by this issue and appreciate your patience during this process. Maintaining a positive and healthy work environment is of utmost importance to us, and we value your feedback in helping us achieve this goal. If you have any further concerns related to smoking or any other workplace matter, please do not hesitate to reach out to us. We are here to address any questions or suggestions you may have. Thank you for your commitment to maintaining a safe and pleasant workplace for all employees. Sincerely, [Your Name] [Your Position] [Company Name]