[Your Name] [Your Address] [City, State, ZIP Code] [Email Address] [Phone Number] [Date] [Recipient's Name] [Recipient's Address] [City, State, ZIP Code] Subject: Notice of Improper Vehicle Repairs and Request for Resolution Dear [Recipient's Name], I hope this letter finds you well. I am writing to bring to your attention a serious issue regarding the repairs conducted on my vehicle at [Repair Shop Name] located in [City, State], Hawaii. I am extremely disappointed and concerned about the quality of workmanship and negligence exhibited by your staff. Furthermore, I request your immediate attention and a satisfactory resolution to this matter. To provide you with a clearer understanding of my concerns, I have outlined the details of the improper vehicle repairs as follows: 1. Vehicle Information: — Make: [Make— - Model: [Model] - Year: [Year] — VIN: [VIN] 2. Repairs Conducted: I entrusted my vehicle to your establishment on [Date] to have the following repairs completed: — [List of repairs requested] 3. Description of Issues: Upon receiving my vehicle back, I immediately noticed significant problems that were not present prior to the repairs. These issues include, but are not limited to: — [Describe specific issues encountered] 4. Insufficient Workmanship: The quality of work performed on my vehicle is below acceptable standards. It is evident that the repairs were not done meticulously or with due care. This negligence is apparent in: — [Provide details of shoddy workmanship] 5. Lack of Compliance with Contract/Agreement: [If applicable, mention any breach of contract or failure to adhere to agreed-upon terms or warranties.] Considering the severity of these concerns, I kindly request the following actions to be taken promptly to resolve this matter: 1. Assessment of Vehicle: I request a thorough inspection and assessment of my vehicle by a certified and reputable third-party mechanic to identify all the issues and damages caused by the improper repairs. 2. Full Reimbursement or Repairs: I expect full reimbursement for all expenses related to the initial repairs, plus any costs incurred for the necessary corrective repairs from a reliable and trustworthy repair facility of my choice. Alternatively, you may choose to rectify the deficiencies and provide a written guarantee of the repairs' quality. 3. Assurance of Future Quality: I demand written assurance that all future repairs performed at your establishment will adhere to industry standards and regulations, ensuring that similar incidents will not occur in the future. 4. Compensation for Inconvenience: Due to the breach of trust and immense inconvenience caused by the improper repairs, I request fair compensation for my time, efforts, and any further inconveniences endured as a direct result of this incident. Please acknowledge receipt of this letter within [number of days] and confirm your commitment to resolving this matter in an expedited manner. Failure to respond or address my concerns adequately will leave me with no choice but to seek legal recourse to protect my rights and interests. I expect to receive a comprehensive response to this letter no later than [deadline, usually 14 days from date of letter]. Correspondence can be sent via email or mail to the address mentioned above. Thank you for your prompt attention to this pressing matter. I hope we can reach a mutually satisfactory resolution to avoid any further escalation. Yours sincerely, [Your Name]