Hawaii Sample Letter for Follow-up on Duplicate Order

• Category: Letters - Nonlegal - Follow-Up
• State: Multi-State
• Control #: US-0246LR
• Format: Word; Rich Text

Description

Sample Letter for Follow-up on Duplicate Order Subject: Follow-up on Duplicate Order — Urgent Attention Required Dear [Customer's Name], I hope this letter finds you well. We are writing to address a recent duplication error that occurred with your order for [Product/Service] placed on [Order Date]. We apologize for any inconvenience this may have caused and assure you that we are taking immediate action to rectify the situation. Upon conducting a thorough review of our records, we identified two identical orders placed under your name, resulting in duplicate charges. Our system glitched, inadvertently processing the request twice, and we deeply regret any inconvenience caused by this technical mishap. To resolve the matter swiftly and efficiently, we have initiated the following measures: 1. Refund: We have processed a full refund for the duplicate order immediately upon identification. The amount will be credited back to your account within [timeframe] depending on your bank's processing time. Kindly review your transaction history accordingly. 2. Cancellation: As per our system records, the duplicate order has been canceled promptly to avoid any further confusion or dispatch duplication. Please note that this cancellation will not affect your original order, which is currently being processed and will be delivered as scheduled. 3. Enhanced System Checks: To prevent such occurrences in the future, we have instituted additional system checks and protocols to enhance our order process. These measures will minimize the probability of any duplicates or glitches affecting our valued customers' orders. Rest assured that we prioritize your satisfaction and take proactive steps to avoid similar incidents. While we have taken immediate action to rectify this matter, we understand that it may have caused inconveniences for you. We truly regret any frustration or inconvenience you may have experienced due to this unfortunate incident. Your satisfaction is of utmost importance, and we are committed to ensuring your trust and confidence in our services remain intact. Should you have any further queries or concerns regarding this matter, please do not hesitate to contact our customer support team at [Customer Support Phone Number or Email Address]. Our dedicated representatives are available [Working Hours] to address any remaining questions you may have. We sincerely apologize for any inconvenience caused and appreciate your understanding and patience while we resolve this issue swiftly. Your continued support is invaluable to us, and we look forward to serving you without any further disruption. Thank you for your prompt attention to this matter. Best regards, [Your Name] [Your Title/Organization] [Contact Information]

Subject: Follow-up on Duplicate Order — Urgent Attention Required Dear [Customer's Name], I hope this letter finds you well. We are writing to address a recent duplication error that occurred with your order for [Product/Service] placed on [Order Date]. We apologize for any inconvenience this may have caused and assure you that we are taking immediate action to rectify the situation. Upon conducting a thorough review of our records, we identified two identical orders placed under your name, resulting in duplicate charges. Our system glitched, inadvertently processing the request twice, and we deeply regret any inconvenience caused by this technical mishap. To resolve the matter swiftly and efficiently, we have initiated the following measures: 1. Refund: We have processed a full refund for the duplicate order immediately upon identification. The amount will be credited back to your account within [timeframe] depending on your bank's processing time. Kindly review your transaction history accordingly. 2. Cancellation: As per our system records, the duplicate order has been canceled promptly to avoid any further confusion or dispatch duplication. Please note that this cancellation will not affect your original order, which is currently being processed and will be delivered as scheduled. 3. Enhanced System Checks: To prevent such occurrences in the future, we have instituted additional system checks and protocols to enhance our order process. These measures will minimize the probability of any duplicates or glitches affecting our valued customers' orders. Rest assured that we prioritize your satisfaction and take proactive steps to avoid similar incidents. While we have taken immediate action to rectify this matter, we understand that it may have caused inconveniences for you. We truly regret any frustration or inconvenience you may have experienced due to this unfortunate incident. Your satisfaction is of utmost importance, and we are committed to ensuring your trust and confidence in our services remain intact. Should you have any further queries or concerns regarding this matter, please do not hesitate to contact our customer support team at [Customer Support Phone Number or Email Address]. Our dedicated representatives are available [Working Hours] to address any remaining questions you may have. We sincerely apologize for any inconvenience caused and appreciate your understanding and patience while we resolve this issue swiftly. Your continued support is invaluable to us, and we look forward to serving you without any further disruption. Thank you for your prompt attention to this matter. Best regards, [Your Name] [Your Title/Organization] [Contact Information]