Hawaii Sample Letter for Fraudulent Charges against Client's Account Subject: Notification of Fraudulent Charges on Your Account Dear [Client's Name], We hope this letter finds you well. We are writing to inform you about a matter that requires your immediate attention regarding your account with [Bank/Financial Institution's Name]. Our records indicate that there have been several unauthorized transactions made on your account, pointing towards fraudulent activity. As a responsible financial institution, we take incidents of fraud very seriously and have taken immediate measures to safeguard your account and investigate these unauthorized charges. To provide you with a clear understanding of the situation, we have categorized the unauthorized transactions below: 1. Description of fraudulent charges: — Date/time of the transaction: [Date/time] — Merchant name: [Merchant's Name— - Transaction amount: [Amount spent] — Description of items purchased/services availed: [Description/details] — Any additional relevant information: [Any other relevant information] It is essential to remember that these charges do not align with your typical spending patterns or account usage. We understand the inconvenience that these unauthorized charges have caused you, and please rest assured that we are committed to resolving this issue promptly. 2. Reporting the fraudulent charges: We kindly request you to immediately contact our customer support team at [Customer Support Hotline] or visit our nearest branch to report these fraudulent charges. Our team is well-equipped to guide you through the necessary steps to protect your account and initiate the investigation process. 3. Investigation and resolution process: Once you report the fraudulent charges, our investigation team will start working diligently to resolve this matter. We will keep you informed throughout the investigation process and strive to recover the unauthorized funds from the responsible parties. Additionally, we will put additional security measures in place to prevent any further unauthorized activity on your account. 4. Ensuring account security: To minimize any future risks, we strongly advise you to take the following precautions: — Change your account password immediately — Regularly monitor your account activity and report any suspicious transactions promptly — Be cautious while sharing your personal and financial information online — Notify the relevant authorities, such as the local police department, if you believe your identity has been compromised Please note that we take client privacy seriously, and your account details and personal information have been promptly secured to prevent any further unauthorized access. We understand the concern and inconvenience this situation may have caused you, and we sincerely apologize for the inconvenience. Rest assured, we will do everything in our power to rectify this matter swiftly. Should you have any questions or require further clarification, please do not hesitate to contact us. We appreciate your prompt attention to this matter and look forward to assisting you. Sincerely, [Your Name] [Your Title/Position] [Bank/Financial Institution's Name]